Inbound Call Center Representative

What is Belami & Why are we so cool?

We are a Curious Team on an Entrepreneurial Journey to Solve Problems, Others Do Not. Belami does this by operating a collection of ecommerce retail businesses of over 30 websites in the home furnishings sector and also providing a one-of-a-kind end to end consulting service to enable brick and mortar businesses to transition into the ecommerce arena.

We provide the unique combination of a full-fledged ecommerce technology company, a family environment through a company with almost 20 years of history, and an environment that fosters developing employees and promoting from within.

Why this is the best call center opportunity in Sacramento:

We are looking to grow our Customer Service team and we are seeking a bright, enthusiastic, innovative mind who wants to learn the ever-changing world of e-commerce customer service in an entry-level position. You must thrive on being a self-starter and be passionate about contributing towards common goals. We are looking for someone who embraces challenge and will speak up and ask for more opportunities to learn and contribute. Specifically, he/she will assist customers in post-sale order requests, while meeting and exceeding all Belami Customer Service goals.

Essential Functions

• Meet quality assurance requirements and other key performance metrics as outlined by the company.
• Place outbound calls or emails to customers with follow-up information.
• Receive inbound calls, including transfers from sales, from end consumers with order related questions or issues.
• Perform basic functions within company system: submitting replacement requests, submitting return requests, submitting cancellation request, processing credit card payments and credits.
• Identify and contribute ideas or opportunities to drive process improvements and efficiency.

Qualifications And Skills

• Customer Service and Call Center Experience preferred
• BS or BA in a related preferred
• Ability to multi-task in multiple electronic media
• A strong grasp of Internet navigation
• Clear understanding of sales and customer service principles
• Working knowledge of the Microsoft Office

Benefits Include

• Company Sponsored Events and Celebrations
• Medical, Dental, & Vision Insurance
• Paid Holidays
• Simple IRA with Company Match
• Did we mention, an environment with great people, good vibes, and fully loaded coffee and tea bars? With snacks!
• Paid Time Off