Call Center Representative/Call Agent - Pd/Weekends (8Hrs)

Call Center Representative/Call Agent - PD/Weekends (8hrs)

****WORK FROM HOME AFTER TRAINING****

This is a weekend position, must be available to work an 8 hour shift, 2 weekends per month between the hours of 9am-9pm. Must be available Mon-Fri the first 2 weeks for on-site training.

***REMOTE PREDOMINATELY AFTER TRAINING***

Purpose Statement / Position Summary

To be the first reliable point of contact for Patients, Families and Providers. Providing the Simply Better MemorialCare Experience in every interaction with guests and colleagues.

Essential Functions and Responsibilities of the Job

• Prioritize and multitask.
• Must possess problem resolution and follow through skills.
• Must be able to multi-task and maintain calm demeanor.
• Strong organizational skills.
• Knowledge and ability to schedule reservations for patients/family.
• Follow company policies, procedures and directives.
• Be at work and be on time.
• Prioritize service and customer experience within each interaction.
• Demonstrates effective communication, interpersonal, written and verbal skills.
• Interact in a positive and constructive manner.
• Demonstrates strong guest-focused engagement over the phone, email, and chat.
• Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues.
• Knowledge of managed care and the business segments.
• Ensure unforgettable guest experiences through unmatched service.

Pay Range: $20/hr - $28.34/hr

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

• Call center experience necessary in a fast-paced setting.
• 1-2 years customer service experience or other related guest-focused engagement preferred.
• Some medical terminology preferred.
• Spanish speaking a plus.
• Excellent computer and typing skills are necessary. Use and knowledge of Windows, Microsoft Office, and Outlook (operates PC with speed and accuracy)