Call Center Representative Jobs

This position will support patients who would like to establish care or are existing patients at One Community Health by providing a superior level of customer service and responding effectively and thoroughly to a wide variety of patient requests.

Core Duties And Responsibilities

• Verifies insurance eligibility for new and existing patients seeking to schedule an appointment
• Conduct daily telephone appointment confirmations
• For each incoming phone call it is the responsibility of the Call Center Representative to prescreen patients by conducting concise, courteous and informed interviews by obtaining pertinent information to determine appropriate actions required.
• Updates patient demographics by asking open -ended questions.
• Answers a high volume of incoming calls using proper telephone etiquette and establish telephone call scripts.
• Determines how best to handle the phone call and takes necessary action.
• Directs calls to the correct person or department or assists caller with request.
• Verify and properly document caller's information in accordance to company policy.
• Schedules appointments as requested and in accordance to established guidelines.
• Respond to patient inquiries and provide general information regarding services available at One Community Health.

Additional Duties

• Other duties as assigned.
• Full access to Client PHI (Provider Access). Authorized to read and write medical or social services provider notes on a client, as needed to provide care for that client.
• Outreach calls and special projects as assigned.

Education/ Experience Required

• Several years of FQHC or community health center practice experience preferred.
• Spanish speakers preferred.
• Able to answer multiples lines.
• High school diploma or equivalent required and three years previous secretarial/office experience required.

Reasonable Accommodations

One Community Health endorses and supports the Americans with Disabilities Act of 1990 (ADA) and the California Fair Employment and Housing Act (FEHA) and is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require and accommodation due to a disability to complete this application or you are experiencing difficulty submitting your application, please contact us at [email protected]

Our Benefits

Please click here for information on the comprehensive benefits we provide.

Job Posted by ApplicantPro