Onsite Call Center Representative

Onsite Call Center Representative

$21.50/HR start 6/26/2023

Great Benefits & Weekend's Off

5 Weeks PAID TRAINING

Summary:

As a Call Center Representative, you will be supporting our client's customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients' customers, by utilizing your customer service experience,passion,and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.

What you will be doing:

• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
• Maintaining a thorough knowledge of the company and client programs, policies, and technology.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Identify customer needs to ensure the customer is provided complete and accurate information.
• Communicate effectively in a warm and empathetic manner.
• Providing support to other positions/operations in cases of heavy workloads or absences.
• Process required transactions via mainframe or web-based applications.
• Maintaining a thorough knowledge of the company and client programs, policies, and technology.
• Submit research requests in a concise yet accurate manner.

What you get:

• Full Benefit Options
• Great Work Environment
• Career Growth Opportunities
• Hourly rate of $21.50 starting on day one.
• Weekend's OFF!
• Paid Training
• Full Time Employment

People who succeed in this role have:

• Effective problem-solving skills.
• The ability to convey complex information in clear and concise terms to ensure customer understanding.
• Can commit to 100% attendance for three to five weeks of paid training
• Effective and accurate written and verbal communication skills.
• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
• Customer Service Experience
• Strong work ethic.
• Are excited by innovative technology
• Provide calm conflict resolution and problem resolution for frustrated customers
• Can navigate multiple applications and research solutions with ease
• Love helping people and guiding them to the best solution for their issue

Requirements

• Must be able to successfully pass a criminal background check.
• Must pass a Customer Service Skills assesment
• Must be at least 18 years of age or older.
• Must have a High School Diploma, orequivalent.

Join a rapidly growing organization that can support your career goals

Apply Today!