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Company

Jobot
Address Fresno, CA, United States
Employment type FULL_TIME
Salary
Category Staffing and Recruiting
Expires 2023-07-24
Posted at 10 months ago
Job Description
Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!


Job details


Get your foot in the door with one of the largest healthcare providers in the Central Valley!


This Jobot Job is hosted by Jennifer Whitworth


Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.


Salary $50,000 - $52,000 per year


A Bit About Us


Providing over 50 years of quality health care to over 100 Central Valley communities. Our health care provider offers Medical, Dental, and Behavioral Health Services.


Job Title Call Center Representative


Salary Starting at $19/hour


Location Fresno, CA (Bullard area)


Schedule 3 designated days of the workweek from 12PM to 9PM and Saturdays and Sundays from 8 30AM to 5 30PM



Why join us?


In addition, our comprehensive benefits package for regular status employees includes


Medical, Dental, and Vision insurance with low premium cost


Paid time off and paid holidays


401k plan with matching contribution


Educational Assistance


Employee discounts and more!


Job Details


The Call Center Representative is a Non-Exempt position and reports to the Call Center Supervisor. Responsible for providing excellent customer service and courtesy with every patient interaction.


Responsibilities


  • Possessing comprehensive knowledge of financial programs, registration, and insurance verification
  • Ensuring that no patient is denied an appointment and utilizing all available resources to secure one
  • Registering patients for appointments and collecting updated insurance and demographic information
  • Directing calls to the appropriate department or health center
  • Handling incoming calls on a multi-line phone system
  • Informing patients about any co-pays that need to be paid during the appointment
  • Delivering exceptional customer service to patients
  • Scheduling appointments according to established guidelines and informing patients about healthcare services
  • Promptly reporting any potential patient concerns or complaints to the supervisor
  • Providing patients with detailed information on items they need to bring for their appointments


Qualifications


  • Valid Driver's License
  • Knowledge in scheduling or call center environment preferred
  • B-Lingual (English/Spanish) required
  • Weekend availability
  • Ability to handle multiple tasks simultaneously
  • 2 years of experience in customer service and/or call center
  • High School Diploma
  • Excellent telephone etiquette


If interested and meet the qualifications, we want to hear from you!


Interested in hearing more? Easy Apply now by clicking the "Apply" button.


Want to learn more about this role and Jobot?


Click our Jobot logo and follow our LinkedIn page!