Human Resources Administrative Assistant

Our client is hiring for a HR Administrative Assistant who can be the first point of contact for employees and contractors when they have HR related issues or questions. The ideal candidate is an individual who carries previous administrative or HR experience and can efficiently use Help Desk Technology. This is a long-term contract with the potential to go perm after the contract period and this position is fully remote, however, the candidate must live within 20-30 miles of Akron, Ohio! (Start date will be July 3rd)

Responsibilities:

• Utilizing the Empower Help Desk technology for service request intake, monitoring, and resolution.
• Taking initiative to solve problems and bring issues to closure.
• Performing a variety of technical administrative assignments requiring initiative, judgment and well- developed knowledge and skills.
• Demonstrating sound internal and external customer service.
• Updating basic employee data timely and accurately as needed
• Partnering with the Centers of Expertise (COEs) across HR to escalate issues and ensure timely resolution.
• Educating employees, retirees, and contractors on self-service options such as Digital Assistant and Knowledge Base.

Qualifications:

• Proficient in Microsoft Office applications (Word, Excel and PowerPoint). Prior experience with SharePoint content maintenance preferred.
• High school diploma or GED required.
• Knowledge of the SuccessFactors Recruiting module and/or knowledge of general recruiting processes preferred.
• Experience handling confidential information.
• Minimum 0-5 years work experience required.
• Prior experience in an administrative support or coordinator role. Advanced written and verbal communication skills.
• Must pass the Company’s EEI Support and Administrative Selection System (SASS) test.