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Helpdesk Engineer Jobs

Helpdesk Jobs
By RICEFW Technologies Inc At Jackson, MS, United States
1 year of customer service experience
1 year experience working on a help desk, or more specifically experience with system access technical issues
1 year proficieny on a Windows PC
Demonstated ability to be organized
demonstated ability to be organized
Helpdesk Software Engineer Jobs
By Marketing.com At , Remote $50,000 - $55,000 a year
Remote support experience (Microsoft Teams, Zoom, TeamViewer).
Excellent written and verbal communication skills
Intermediate to advanced technical support experience for:
Fundamental knowledge ticketing systems and resolution documentation
Fundamental knowledge of databases (SQL Server or Informix)
Fundamental knowledge of JavaScript, jQuery, AJAX, .Net, and C#
Helpdesk Level I / Support Systems Engineer
By Inline Computer & Communications At , Richland, 99352
Knowledge, Skills, and/or Abilities Required:
Interpersonal skills such as: telephony skills, exceptional written and oral communication skills, active listening, and customer-care
Typing skills to ensure quick and accurate entry of service request details (45+ WPM)
Proven experience as a Help Desk Technician or other customer service role
Remote access technologies (VPN, dial-up, terminal services)
Relevant certifications (A+, Network+, etc.)
Helpdesk Agent (Hourly) Jobs
By WESTAT At , Rockville
Experience with remote conferencing software such as Microsoft Teams and Zoom.
Experience with remote support software, such as LogMeIn Rescue.
Complete project non-disclosure forms, ensure, and adhere to project confidentiality requirements at all times.
Agents are responsible for learning project material in the Help Desk knowledge base and other reference materials.
Minimum 1-year customer service or Help Desk/call center experience.
Must be able to spell accurately, have good sentence composition skills, and communicate using professional etiquette.
Helpdesk Associate Jobs
By US Renal Care At ,
Maintain all helpdesk requests in helpdesk tracking software and provide reports to management on a schedule or as needed
Outstanding telephone skills and customer service skills are required
Previous experience in an IT Helpdesk or Client Services role is a plus
Considerable skill in MS Office applications (Word, Excel, Outlook, Powerpoint and Access)
PC proficiency in a Windows environment, including keyboard skills
Strong communications and interpersonal skills
Helpdesk Coordinator Jobs
By BioMed Realty At , Seattle $28.00 - $33.50 an hour
Associates Degree and/or continuing education in Computer Science preferred. High School Diploma or equivalent required.
1 - 3 years of experience of providing computer support and system administration required.
Strong troubleshooting skills in Microsoft operating systems, Microsoft Office Suite, Mac OS, and mobile devices.
Experience in performing system installations, technology migrations, hardware upgrades, and repairs.
Hands-on experience resolving networking, desktop and mobile device configuration issues.
Strong customer service and teamwork skills.
Global Helpdesk Engineer Jobs
By Swisslog At , Newport News, 23603
Maintain an accurate record of activities using office tools and Incident Management software.
Manage escalated incidents and participate in bridge calls and engaging internal escalation resources.
Write detailed knowledge articles for escalated incidents to aid colleagues in future troubleshooting.
Analytical, problem-solving, and decision-making skills.
Experience in a Customer-Facing Service or Helpdesk role.
Basic to intermediate knowledge of application, database, & operating systems.
It Helpdesk Engineer Jobs
By Pluralsight At , Draper
Good communication skills to optimally connect with co-workers and document troubleshooting
Technical support of end user hardware and software
Support of conference room systems and associated hardware
Educating users on our IT processes and procedures
Data custodian of IT Service ticket data: Categories, priorities, resolution details, etc.
IT Equipment storage room organization
L2 Helpdesk/Service Desk Engineer
By Danta Technologies At San Antonio, TX, United States
We need a candidate with experience in a high call volume environment.
EMR/EHR experience is Good to have.
We are looking for L2 Helpdesk/Service Desk Support Engineer || San Antonio, TX - Onsite
Helpdesk Specialist Jobs
By Ampcus Inc At White Plains, NY, United States

Client: New York Power Authority (NYPA)

New York Power Authority, 123 Main Street, White Plains, NY 10601

Helpdesk Specialist Jobs
By Interactive Resources - iR At New York, NY, United States
Experience using help desk software and remote support tools preferred
Ideal Skills, Experience, and Competencies:
Strictly adheres to the use of the ticketing system for ALL incidents, changes, and problems; monitors and manages ticket work queues
1year of experience as a Customer Support Specialist or a similar customer service role preferred
Excellent analytical skills & problem-solving skills combined with the ability to provide a quick resolution to problems
High School Diploma/GED or equivalent work experience
Weekend Helpdesk Jobs
By Akkodis At United States
QualificationsPrevious experience in a technical support role, preferably in a customer-facing capacity.
Strong technical skills and ability to diagnose and troubleshoot issues.
Excellent problem-solving skills with attention to detail
Strong focus on customer satisfaction and the ability to understand and communicate effectively.
Pay Range: $20/hr. to $22/hr.
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Helpdesk Analyst Jobs
By Sprinklr At Texas, United States

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver ...

Helpdesk Support Engineer Jobs
By InfiCare Staffing At San Diego, CA, United States
Experience With SQL Server And Database Management.
Knowledge And Hands-on Experience With Any Programming Languages
Installation, configuration, administration, and deployment.
Proficiency with imaging tools and deployment techniques.
Strong familiarity with Microsoft Deployment Toolkit (MDT).
Job Title: Helpdesk Support Engineer
Helpdesk Specialist Jobs
By Interactive Resources - iR At Tampa, FL, United States
Experience using help desk software and remote support tools preferred
Ideal Skills, Experience, and Competencies:
Strictly adheres to the use of the ticketing system for ALL incidents, changes, and problems; monitors and manages ticket work queues
1year of experience as a Customer Support Specialist or a similar customer service role preferred
Excellent analytical skills & problem-solving skills combined with the ability to provide a quick resolution to problems
High School Diploma/GED or equivalent work experience
Helpdesk Analyst Jobs
By NHS Management, LLC At Tuscaloosa, AL, United States

Job Description Helpdesk Analyst to interface with NHS employees to solve IT issues.

Helpdesk Analyst Jobs
By Yoh, A Day & Zimmermann Company At Dallas, TX, United States
2+ years of experience in an IT support or IT Troubleshooting role or equivalent education.
Excellent troubleshooting skills with Windows 10/11 and Microsoft Office.
Excellent communication and interpersonal skills.
End-User Support Analyst (7 a.m. – 4 p.m. shift)
Dallas, TX (City Place area)
Familiarity with smartphone application installation and troubleshooting.
Helpdesk Specialist Jobs
By Morph Enterprise At Washington, DC, United States
Recommends systems modifications to reduce user problems. Minimum Education/Certification Requirements:
Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
Supervises operation of help desk and serves as focal point for customer concerns.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Helpdesk Specialist Jobs
By Electrosoft Services Inc At , , Md
1-2 years of experience providing help desk support to onsite and remote clients. A+ desirable
Handle/manage computer equipment moves from workstation cube/office to another.
Submit biweekly reports to OCS manager.
Perform on-site on a regular basis.
Monitor daily Helpdesk ServiceNow tickets assigned to Helpdesk Coordinator to address/resolve.
Provide effective communication/teamwork with Helpdesk and Desktop Team Leads and OCS staff concerning any helpdesk ticket problems or need of assistance.
Helpdesk Specialist Jobs
By DiD Agency At , Philadelphia, 19102, Pa
0-1 years experience working on macOS
Strong problem-solving skills, with the ability to think logically to diagnose root causes.
Excellent written & verbal communications skills.
Want to continually expand your cloud skills
Preparing all full-time new hire laptops and user accounts.
Preparing all contractor/freelancer user accounts.

Are you looking for an exciting and rewarding career as a Helpdesk Engineer? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

A Helpdesk Engineer is responsible for providing technical support to customers and employees. They are the first point of contact for any technical issues and provide assistance to customers and employees in resolving their technical problems.

What is Helpdesk Engineer Skills Required?

• Excellent customer service and communication skills
• Knowledge of computer hardware and software
• Ability to troubleshoot and diagnose technical problems
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines

What is Helpdesk Engineer Qualifications?

• Bachelor’s degree in computer science, information technology, or related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional

What is Helpdesk Engineer Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Helpdesk Engineer Experience?

• Previous experience in a customer service or technical support role
• Experience with remote support tools
• Experience with ticketing systems

What is Helpdesk Engineer Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Diagnose and troubleshoot technical issues
• Provide technical assistance and support
• Update customer information in the