Helpdesk Technician Jobs

Challenging Today. Reinventing Tomorrow.

We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.

At Jacobs, we challenge the status quo and redefine how to solve the world's greatest challenges, transforming big ideas into intelligent solutions for a more connected, sustainable world.

Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow

Your Impact:

Are you passionate about human space exploration, understanding the origins of the universe, and working with a passionate and diverse team to make a difference? If you are, we need you!

We need your talent, teamwork, and energy to help us achieve great things that inspire people all over the globe. We need you to bring creative ideas and diverse backgrounds to help us envision, shape, and deliver systems that will enable the exploration of space while benefiting people here on Earth. We are excited about what we do, and we need you on our team as we take on exciting challenges for NASA’s pursuits in deep space exploration. Jacobs is NASA’s largest engineering solutions provider working together with NASA at centers across the United States.

We have an exciting opportunity for a Helpdesk Technician to join the team with our IT Division.

This is a temporary role not to exceed 6 months.

The Desktop Support Technician will:

• Provide technical assistance for deployment activities.
• Perform other duties as assigned.
• Deploy desktop application software.
• Provide printer management, including monitoring, procuring and replacing toners.
• Troubleshoot, diagnose, and resolve incidents for desktop systems and applications.
• Provide support for ad hoc IT special projects.
• Conduct appropriate tests of any repaired device before re-deployment to clients.
• Provide support for employee processing activities (new hires, moves, terminations).
• Provide support for periodic inventories of IT resources.
• Maintain IT equipment inventory and organization of the equipment.
• Conduct on-site technical support visits with clients for their hardware/software issues.
• Provide resource (mainly laptop) checkout support.
• Design, build and deploy computer and laptop images.
• Work with customers to ensure better understanding of new technologies and to provide in-person and remote phone support to answer questions about devices and issues.
• Design, build and deploy computer and laptop images.

Here’s What You’ll Need:

Requisition Qualifications:

• Ability to escalate issues which won’t be resolved within the service level agreement to other personnel.
• Prior experience providing in-person and remote phone technical support.
• Excellent written and oral communication skills.
• Requires independent analyses, communication and problem solving.
• Knowledge Microsoft Windows 10 and above Operating System and MS Office 365 products and above, with Outlook.
• Perform functions with little supervision and requires initiative and judgment.
• Must possess working knowledge of IT Standards.
• Typically requires a HS Diploma or its equivalent and normally possess 12 years of experience in the field or in a related area.
• Requires ability to work both independently and in a group environment.

Why Join Our Team?

Click on the below links to view just a small sample of all that we do! Come join our team and be part of our future. We look forward to seeing you!

See What We Do

Jacobs Aerospace Solutions Overview
(Please view in Chrome or Microsoft Edge)

In addition to exciting career opportunities, we also have:

• Onsite cafeteria (breakfast & lunch)
• Excellent personal and professional career growth
• 9/80 work schedule (every other Friday off)
• Much, much more!

For more information on our partnership with NASA at Johnson Space Center (JSC), please visit www.wehavespaceforyou.com

• Must be able to complete a U.S. government background investigation.
• Management has the prerogative to select at any level for which the position is advertised.
• Proof of U.S. Citizenship or US Permanent Residency is a requirement for this position.

Essential Functions

Work Environment

Generally, an office environment, but can involve inside or outside work depending on task.

Physical Requirements

Work may involve sitting or standing for extended periods (90% of time). May require lifting and carrying up to 25 lbs. (5% of time).

Equipment and Machines

Standard office equipment (PC, telephone, printer, etc.).

Attendance

Regular attendance in accordance with established work schedule is critical. Ability to work outside normal schedule and adjust schedule to meet peak periods and surge requirements.

Other Essential Functions

Professional behavior that enhances productivity and promotes teamwork and cooperation. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.