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Helpdesk Agent Jobs

Helpdesk Jobs
By RICEFW Technologies Inc At Jackson, MS, United States
1 year of customer service experience
1 year experience working on a help desk, or more specifically experience with system access technical issues
1 year proficieny on a Windows PC
Demonstated ability to be organized
demonstated ability to be organized
Helpdesk Software Engineer Jobs
By Marketing.com At , Remote $50,000 - $55,000 a year
Remote support experience (Microsoft Teams, Zoom, TeamViewer).
Excellent written and verbal communication skills
Intermediate to advanced technical support experience for:
Fundamental knowledge ticketing systems and resolution documentation
Fundamental knowledge of databases (SQL Server or Informix)
Fundamental knowledge of JavaScript, jQuery, AJAX, .Net, and C#
Helpdesk Agent (Hourly) Jobs
By WESTAT At , Rockville
Experience with remote conferencing software such as Microsoft Teams and Zoom.
Experience with remote support software, such as LogMeIn Rescue.
Complete project non-disclosure forms, ensure, and adhere to project confidentiality requirements at all times.
Agents are responsible for learning project material in the Help Desk knowledge base and other reference materials.
Minimum 1-year customer service or Help Desk/call center experience.
Must be able to spell accurately, have good sentence composition skills, and communicate using professional etiquette.
Helpdesk Associate Jobs
By US Renal Care At ,
Maintain all helpdesk requests in helpdesk tracking software and provide reports to management on a schedule or as needed
Outstanding telephone skills and customer service skills are required
Previous experience in an IT Helpdesk or Client Services role is a plus
Considerable skill in MS Office applications (Word, Excel, Outlook, Powerpoint and Access)
PC proficiency in a Windows environment, including keyboard skills
Strong communications and interpersonal skills
Helpdesk Specialist Jobs
By Check Point Software Technologies Ltd. At , San Carlos $51,300 - $54,000 a year
Develop and maintain knowledge base articles, user guides, and FAQs to facilitate self-help and user education.
2-3 years of experience of Microsoft Windows support (10/11 Server 2012/2019).
PC/network connectivity knowledge (Ethernet, TCP/IP).
Proven experience working in a helpdesk or technical support role.
Strong knowledge of computer hardware, software applications, operating systems, and network troubleshooting.
Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
Helpdesk Coordinator Jobs
By BioMed Realty At , Seattle $28.00 - $33.50 an hour
Associates Degree and/or continuing education in Computer Science preferred. High School Diploma or equivalent required.
1 - 3 years of experience of providing computer support and system administration required.
Strong troubleshooting skills in Microsoft operating systems, Microsoft Office Suite, Mac OS, and mobile devices.
Experience in performing system installations, technology migrations, hardware upgrades, and repairs.
Hands-on experience resolving networking, desktop and mobile device configuration issues.
Strong customer service and teamwork skills.
Helpdesk Agent (Remote) Jobs
By General Dynamics Information Technology At , Germantown
Experience with ServiceNow for incident management, problem management, and service request management
Use ServiceNow as the helpdesk ITSM platform to create and track request fulfillment and incident management tickets.
Outstanding verbal and written communication skills with the ability to exhibit patience and promote a positive end-user experience.
Experience with Cisco Finesse Call Manager
Capture input to maintain the internal knowledgebase for Helpdesk agents.
Must have at least 1 year of Helpdesk experience.
Global Helpdesk Engineer Jobs
By Swisslog At , Newport News, 23603
Maintain an accurate record of activities using office tools and Incident Management software.
Manage escalated incidents and participate in bridge calls and engaging internal escalation resources.
Write detailed knowledge articles for escalated incidents to aid colleagues in future troubleshooting.
Analytical, problem-solving, and decision-making skills.
Experience in a Customer-Facing Service or Helpdesk role.
Basic to intermediate knowledge of application, database, & operating systems.
Helpdesk Tech Jobs
By Petro Marine Services At , Anchorage
Education and Certifications: Hold at least a High School Diploma, and a relevant college degree (e.g., A+ certification) is preferred.
Troubleshooting Skills: Exhibit strong troubleshooting abilities and effectively communicate technical concepts to non-technical users.
Active Directory and O365 Management:
Hardware and Software Knowledge: Possess advanced knowledge of hardware components and proficiency in the MS Office suite.
Customer Service Excellence: Possess a deep commitment to customer service ethics and practices, ensuring exceptional end-user experiences.
Basic Network Understanding: Demonstrate a solid understanding of basic network topology.
Helpdesk Administrator Jobs
By Motive Infrastructure Solutions At , Austin, 78745

Receives and responds to queries (via email, chat, phone, etc.). Contacts querant and gathers details or additional information on the issue until comprehension is complete. Determines the best ...

Weekend Helpdesk Jobs
By Akkodis At United States
QualificationsPrevious experience in a technical support role, preferably in a customer-facing capacity.
Strong technical skills and ability to diagnose and troubleshoot issues.
Excellent problem-solving skills with attention to detail
Strong focus on customer satisfaction and the ability to understand and communicate effectively.
Pay Range: $20/hr. to $22/hr.
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Helpdesk Specialist Jobs
By Electrosoft Services Inc At , , Md
1-2 years of experience providing help desk support to onsite and remote clients. A+ desirable
Handle/manage computer equipment moves from workstation cube/office to another.
Submit biweekly reports to OCS manager.
Perform on-site on a regular basis.
Monitor daily Helpdesk ServiceNow tickets assigned to Helpdesk Coordinator to address/resolve.
Provide effective communication/teamwork with Helpdesk and Desktop Team Leads and OCS staff concerning any helpdesk ticket problems or need of assistance.
Helpdesk Specialist Jobs
By DiD Agency At , Philadelphia, 19102, Pa
0-1 years experience working on macOS
Strong problem-solving skills, with the ability to think logically to diagnose root causes.
Excellent written & verbal communications skills.
Want to continually expand your cloud skills
Preparing all full-time new hire laptops and user accounts.
Preparing all contractor/freelancer user accounts.
Finance Representative, Helpdesk Jobs
By TikTok At , Los Angeles, Ca $65,000 - $76,000 a year
Address global finance inquiries in a timely and accurate manner, and provide professional financial suggestions.
Work closely with cross-functional and global finance departments, and stay up-to-date on internal finance policies and practices.
Experience in a customer service/helpdesk environment;
Good logical thinking and communication skills, ability to navigate complex financial topics and translate results into recommendations;
Be proficient in the company's global and local financial policies, process and system, as well as other financial-related matters;
Collect and analyze past consults to improve the team's overall efficiency and satisfaction rating.
Helpdesk Manager Jobs
By Apogee Consulting Group At , Cary, Nc $85,000 - $100,000 a year
Remote access tools such as Zoho Assist and TeamViewer
Helpdesk software such as ManageEngine ServiceDesk and Freshservice
Operating systems such as Windows, iOS, and Android
Productivity software such as Microsoft Office
Email clients and servers such as Microsoft Exchange
Antivirus and malware protection software
Helpdesk Coordinator - Telework
By YoungWilliams PC At , Junction City, 66441, Ks
Performs other duties as may be assigned by management.
Provide backup support for remote offices.
Identify frequently asked questions by the user and publish it in the Knowledge Base.
Knowledge of Information Technology products and services
Demonstrated analytical and troubleshooting skills
Demonstrated ability to manage multiple priorities and follow through on projects to completion
Helpdesk Agent-1 Jobs
By Sartorius At , Yauco, Pr
Fulfill access management change requests
Logistics management of IT equipment
Inventory management of End Point devices including accessories, spare parts, etc.
Windows operating system experience with knowledge of the Windows registry, file and folder security, local/domain user security, and operating system troubleshooting
Manage the technical documentation of non-standard local HelpDesk procedures (configuration of clients, troubleshooting, and software deployment)
Graduate in Information Technology or a comparable qualification
Coordinator I, Helpdesk & Subject Calls
By Advarra At United States
Additional duties as assigned by department management as required by the needs of the company
Associate degree, or equivalent combination of education and experience
Performs data entry and administrative tasks to process time-sensitive documents requiring high accuracy, completeness, and adherence to strict guidelines
1-3 years of customer service experience via phone and e-mail, business to business preferred
1+ years of administrative support experience (preferably in a regulated service industry)
Ability to focus and devote attention to tasks and responsibilities
Helpdesk Supervisor Jobs
By Bamboo Health At , Remote
Deliver exceptional end user experiences across the organization.
Working knowledge of Bamboo Health’s Helpdesk processes, expectations, and strategic roadmap.
Experience with Active Directory, including account and service account, distribution group and security group administration is required.
Experience working in a fast-paced, high-growth, rapidly changing work environment.
Receive competitive compensation, including equity, with health, dental, vision and other benefits.
Implement best practices and standard operating procedures for world class operational rigor and performance.
Helpdesk Specialist Jobs
By Side, Inc. At , San Francisco, Ca $31.25 - $38.46 an hour
Experience supporting customers and/or working with a case management system (Jira or Fresh Service Experience a plus)
Interest in working in a fast-growing environment with changing responsibilities
Strong spoken, written language and gif skills
Experience administering cloud systems such as Google Workspace, Okta, Zoom, Atlassian and Jamf
Basic programming/scripting skills such as Python, Javascript, etc.
OKTA, Google Workspace, JAMF certifications

Are you looking for a job that allows you to help people and make a difference in their day? Look no further! We are looking for a Helpdesk Agent to join our team and provide excellent customer service to our clients. As a Helpdesk Agent, you will be the first point of contact for our customers and will be responsible for troubleshooting technical issues and providing solutions. If you have a passion for helping people and a knack for problem-solving, this is the job for you!

Overview Helpdesk Agents provide technical support to customers and clients. They are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. Detailed Job Description Helpdesk Agents are responsible for providing technical support to customers and clients. They answer customer inquiries, troubleshoot hardware and software issues, provide technical advice, and resolve customer complaints. They must be able to quickly diagnose and resolve customer issues, and provide clear and concise instructions to customers. Helpdesk Agents must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Ability to communicate effectively
• Ability to work under pressure
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• Previous experience in customer service or technical support
• Experience in troubleshooting hardware and software issues
Job Responsibilities
• Respond to customer inquiries and troubleshoot hardware and software issues
• Provide technical advice and assistance to customers
• Resolve customer complaints in a timely manner
• Maintain customer records and update customer information
• Monitor customer feedback and provide feedback to management
• Follow up with customers to ensure satisfaction