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Helpdesk Associate Jobs

E-Commerce Helpdesk Associate Jobs
By Roche Bros. Supermarkets At Mansfield, MA, United States
Order Management Assist customers with placing, modifying, or canceling their grocery orders. Ensure accurate order entry and payment processing.
Have a strong customer service orientation, focused on the quality of the customer experience.
Strong communication skills, both verbal and written.
Possess proficient knowledge of e-commerce. Knowledge of in-store operations preferred.
Proficient with computer applications, including Microsoft Office and data entry.
Possess in-depth knowledge of our products, promotions, and services to effectively direct customers.
Helpdesk Associate Jobs
By US Renal Care At ,
Maintain all helpdesk requests in helpdesk tracking software and provide reports to management on a schedule or as needed
Outstanding telephone skills and customer service skills are required
Previous experience in an IT Helpdesk or Client Services role is a plus
Considerable skill in MS Office applications (Word, Excel, Outlook, Powerpoint and Access)
PC proficiency in a Windows environment, including keyboard skills
Strong communications and interpersonal skills
Helpdesk Coordinator Jobs
By BioMed Realty At , Seattle $28.00 - $33.50 an hour
Associates Degree and/or continuing education in Computer Science preferred. High School Diploma or equivalent required.
1 - 3 years of experience of providing computer support and system administration required.
Strong troubleshooting skills in Microsoft operating systems, Microsoft Office Suite, Mac OS, and mobile devices.
Experience in performing system installations, technology migrations, hardware upgrades, and repairs.
Hands-on experience resolving networking, desktop and mobile device configuration issues.
Strong customer service and teamwork skills.
Global Helpdesk Engineer Jobs
By Swisslog At , Newport News, 23603
Maintain an accurate record of activities using office tools and Incident Management software.
Manage escalated incidents and participate in bridge calls and engaging internal escalation resources.
Write detailed knowledge articles for escalated incidents to aid colleagues in future troubleshooting.
Analytical, problem-solving, and decision-making skills.
Experience in a Customer-Facing Service or Helpdesk role.
Basic to intermediate knowledge of application, database, & operating systems.
Helpdesk Tech Jobs
By Petro Marine Services At , Anchorage
Education and Certifications: Hold at least a High School Diploma, and a relevant college degree (e.g., A+ certification) is preferred.
Troubleshooting Skills: Exhibit strong troubleshooting abilities and effectively communicate technical concepts to non-technical users.
Active Directory and O365 Management:
Hardware and Software Knowledge: Possess advanced knowledge of hardware components and proficiency in the MS Office suite.
Customer Service Excellence: Possess a deep commitment to customer service ethics and practices, ensuring exceptional end-user experiences.
Basic Network Understanding: Demonstrate a solid understanding of basic network topology.
Helpdesk - Service Desk Associate Technician
By TTEC At , Englewood
Experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLAN's, Bandwidth modeling], VoIP infrastructures, and H.323, SIP and/or MGCP deployment and support
Experience configuring and troubleshooting Voice Gateways/Gatekeepers, SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful
Excellent documentation, presentation, and complex problem-solving skills
Ask us about our paid time off (PTO) and wellness and healthcare benefits
Visit www.mybenefits.ttec.com for more information.
Create help tickets for associates in need of technical help via inbound calls, emails and e-service web
Helpdesk Administrator Jobs
By Motive Infrastructure Solutions At , Austin, 78745

Receives and responds to queries (via email, chat, phone, etc.). Contacts querant and gathers details or additional information on the issue until comprehension is complete. Determines the best ...

It Helpdesk Associate Jobs
By LegalMatch At Las Vegas, NV, United States
Strong interpersonal and communication skills
Experience with Smart Phones (iPhone and Android)
Basic Networking knowledge (pinging to gateways, shared network resources, etc.)
Software such as RingDNA and Office 365 Admin
Familiarity in Salesforce is a must.
Helping resolve user PC issues
It Helpdesk Associate Ii
By Veho At United States

About Veho Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end ...

Technical Support / Helpdesk Associate
By Xerox At Cypress, TX, United States
Solid Problem-Solving Skills - experience with troubleshooting technology issues such as mobile devices, software, computers, printers, etc. is an asset
Proactively communicate the benefits of diagnosing and resolving issues
Provide feedback on Policies and Procedures to continuously improve Customer experience
Maintain product and software knowledge
Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
Represent Xerox to Customers and Partners in a Friendly, Professional and Ethical manner Qualifications
It Helpdesk Associate Jobs
By Kiss Products At , Ellabell, Ga
Install MS office(365), windows 10,11 and manage account.
Manage IT inventory and purchase IT devices.
Other IT-related tasks given by a manager
Perform troubleshooting through diagnostic techniques for PC, Printers and related Devices
Install or replace PC, hardware, software, and mobile device
Maintain and monitor warehouse system and storage
Finance Representative, Helpdesk Jobs
By TikTok At , Los Angeles, Ca $65,000 - $76,000 a year
Address global finance inquiries in a timely and accurate manner, and provide professional financial suggestions.
Work closely with cross-functional and global finance departments, and stay up-to-date on internal finance policies and practices.
Experience in a customer service/helpdesk environment;
Good logical thinking and communication skills, ability to navigate complex financial topics and translate results into recommendations;
Be proficient in the company's global and local financial policies, process and system, as well as other financial-related matters;
Collect and analyze past consults to improve the team's overall efficiency and satisfaction rating.
Helpdesk Manager Jobs
By Apogee Consulting Group At , Cary, Nc $85,000 - $100,000 a year
Remote access tools such as Zoho Assist and TeamViewer
Helpdesk software such as ManageEngine ServiceDesk and Freshservice
Operating systems such as Windows, iOS, and Android
Productivity software such as Microsoft Office
Email clients and servers such as Microsoft Exchange
Antivirus and malware protection software
Helpdesk Coordinator - Telework
By YoungWilliams PC At , Junction City, 66441, Ks
Performs other duties as may be assigned by management.
Provide backup support for remote offices.
Identify frequently asked questions by the user and publish it in the Knowledge Base.
Knowledge of Information Technology products and services
Demonstrated analytical and troubleshooting skills
Demonstrated ability to manage multiple priorities and follow through on projects to completion
Helpdesk Supervisor Jobs
By Bamboo Health At , Remote
Deliver exceptional end user experiences across the organization.
Working knowledge of Bamboo Health’s Helpdesk processes, expectations, and strategic roadmap.
Experience with Active Directory, including account and service account, distribution group and security group administration is required.
Experience working in a fast-paced, high-growth, rapidly changing work environment.
Receive competitive compensation, including equity, with health, dental, vision and other benefits.
Implement best practices and standard operating procedures for world class operational rigor and performance.

Are you looking for a job that will challenge you and help you grow? Join our team as a Helpdesk Associate and be part of a dynamic and fast-paced environment where you can make a difference! As a Helpdesk Associate, you will be the first point of contact for our customers and provide them with technical support and solutions. You will have the opportunity to work with cutting-edge technology and gain valuable experience in the IT industry.

Overview Helpdesk Associates provide technical support to customers and clients over the phone, email, or in person. They troubleshoot hardware and software problems, answer customer questions, and provide solutions to customer issues. Helpdesk Associates must be knowledgeable in a variety of computer systems and applications, and be able to communicate effectively with customers. Detailed Job Description Helpdesk Associates are responsible for providing technical support to customers and clients over the phone, email, or in person. They must be able to troubleshoot hardware and software problems, answer customer questions, and provide solutions to customer issues. Helpdesk Associates must be knowledgeable in a variety of computer systems and applications, and be able to communicate effectively with customers. They must also be able to document customer interactions and provide feedback to management. Job Skills Required
• Excellent customer service skills
• Knowledge of computer systems and applications
• Ability to troubleshoot hardware and software problems
• Ability to communicate effectively with customers
• Ability to document customer interactions
• Ability to provide feedback to management
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or technical support
• Knowledge of computer systems and applications
• Ability to troubleshoot hardware and software problems
• Ability to communicate effectively with customers
Job Knowledge
• Knowledge of computer systems and applications
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• Previous experience in customer service or technical support
• Previous experience in troubleshooting hardware and software problems
Job Responsibilities
• Provide technical support to customers and clients over the phone, email, or in person
• Troubleshoot hardware and software problems
• Answer customer questions
• Provide solutions to customer issues
• Document customer interactions
• Provide feedback to management