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Helpdesk Analyst Jobs

Company

Yoh, A Day & Zimmermann Company
Address Dallas, TX, United States
Employment type CONTRACTOR
Salary
Category IT Services and IT Consulting,Computer Hardware Manufacturing,Software Development
Expires 2023-07-25
Posted at 10 months ago
Job Description

End-User Support Analyst (7 a.m. – 4 p.m. shift)

6+ month contract

Dallas, TX (City Place area)


Looking for individuals with good computer troubleshooting, problem solving and desktop/helpdesk support experience. The end-user support analyst will be helping perform password resets, hardware/software break/fix troubleshooting and problem solving. This is a Windows 10/11 based laptop/desktop environment with iPhone/Android mobile devices.

Must have very good communication skills to provide phone, email, remoting, and onsite support. This includes new computer setups, application access, and software installation.


Requirements

2+ years of experience in an IT support or IT Troubleshooting role or equivalent education.

Excellent troubleshooting skills with Windows 10/11 and Microsoft Office.

Familiarity with smartphone application installation and troubleshooting.

Excellent communication and interpersonal skills.

Must be open to working a rotating on-call rotation as needed.