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Level Ii Help Desk Jobs

Help Desk Technician Level 1
By Performance Columbus Family of Dealerships At Columbus, OH, United States

A person in this position will provide a blend of technical and analytical support, along with on-site or virtual/remote technical support services for employees. Provide remote and hands-on ...

Help Desk Level I
By TeamLogic IT At Flagstaff, AZ, United States
Experience with Autotask PSA (Professional Services Automation) and RMM (remote monitoring and management) tools like Autotask and Kaseya VSA.
Possess extraordinary customer service skills and strong multi-tasking, organizational, documentation, and time-management skills.
Experience providing remote desktop support.
Health, Dental, Vision Insurance offerings
Devoted to yourself to improve your education and IT field of study
Experience working tickets and answering phone calls from customers.
Help Desk - Level Iii Support Technician - Madison, Ms
By Vertex Aerospace LLC At , Madison, 39110
Operational knowledge of helpdesk ticket tracking and configuration management systems
Associate's Degree in a related field and +4 years of experience.
Knowledge of desktop and laptop support
Possess excellent general business knowledge to complete assigned tasks
Excellent written and verbal communication skills
Superior analytical, organizational, and troubleshooting/problem-solving skills
Help Desk Level 1 (Denver) (2 Days Remote)
By Sharp Solutions At , Denver
Develop and maintain operational & knowledge management documentation in the Service Desk Tier 1 document management system.
Manage service request queues for all support teams
Following the Knowledge Centered Support (KCS) methodology
Communicating with good customer service skills
Create service requests and correctly categorize and prioritize submitted requests based on a provided ratings scale.
Tracking calls and service requests including answering phone within 30 seconds 90% of the time
It Help Desk Analyst Ii
By Subsplash At United States
Hands-on experience with implementing and supporting Okta or other identity management systems
2+ years of IT Help Desk experience
Strong interpersonal skills with a positive, outgoing, high energy attitude
Experience with Google Workspace and an interest in its administration
Some experience with Automation & Scripting Mac and Linux environment
Hands-on experience supporting Mac, Linux, and Windows
Entry Level Help Desk Technician
By Reynolds and Reynolds At , Dayton, 45430
Troubleshooting and problem solving skills
Oral and written communication skills
Associate degree or equivalent in related field
Help Desk Agent (Ii)
By General Dynamics Information Technology At , Germantown
Experience with ServiceNow for incident management, problem management, and service request management
Use ServiceNow as the helpdesk ITSM platform to create and track request fulfillment and incident management tickets.
Outstanding verbal and written communication skills with the ability to exhibit patience and promote a positive end-user experience.
Experience with Cisco Finesse Call Manager
Certified ServiceNow Administrator certification Previous Department of Energy experience.
Capture input to maintain the internal knowledgebase for Helpdesk agents.
Help Desk Technician Ii
By ProSphere At San Antonio, TX, United States
Must hold a current Security + certification as well as one or more of the following: A+ or Network+.
Must have proven customer service skills with customer service being their driving force.
Experience working on an Windows Help Desk team supporting the U.S. Military, a large hospital, or an academic institution.
Essential Functions And Job Responsibilities
Minorities, Women, Individuals with Disabilities, and Protected Veterans.
Must be willing and able to work 8 hours shifts between 6AM – 7PM as needed.
Help Desk Specialist Ii
By D.R. Horton At , Arlington
Project Management experience a plus
Experience with VNC, Cisco AnyConnect, or other remote connectivity software
High school diploma or general education degree (GED)
Four to Seven years related experience and/or training in an IT support environment
Experience replacing basic components of various makes and models of system and printer hardware
Possess strong interpersonal, written and verbal communication skills
Help Desk Support Ii
By High5 At , Richardson $25 - $28 an hour
May require a Bachelor's degree and 2-4 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Typically reports to a project leader or manager
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
Documents, maintains, upgrades or replaces hardware and software systems.
Supports and maintains user account information including rights, security and systems groups.
Entry-Level Help Desk Jobs
By Inter-Quest At , , Wi
Knowledge of Windows and Mac OS, along with basic hardware/software installation
Manage, schedule and document work using our service desk tools
Triage support tickets and manage ticket flow
Open the eSports facility each morning
Handle customer walk-ins for computer repair
Help eSports customers – creating accounts, setting up memberships, taking payments, assisting with game help, answer questions
Help Desk Level 1 (Denver) (2 Days Remote)
By Sharp Solutions At , Denver, Co
Develop and maintain operational & knowledge management documentation in the Service Desk Tier 1 document management system.
Manage service request queues for all support teams
Following the Knowledge Centered Support (KCS) methodology
Communicating with good customer service skills
Create service requests and correctly categorize and prioritize submitted requests based on a provided ratings scale.
Tracking calls and service requests including answering phone within 30 seconds 90% of the time
Help Desk Technician Ii
By Cuningham Group At , Los Angeles, Ca $71,000 - $123,000 a year
Proficient with Zoom technology, InTune and Package creation, Windows 10, Active Director User/Group management, Exchange/Office 365 management, remote access applications.
Escalate issues and distribute tickets to other team members, vendors, or Help Desk Manager as appropriate.
Provide strong customer service skills.
Experience within the AEC industry, a plus.
Provide second-level support for all Business Technology incidents. Act as a backup to first-level support as needed.
Effectively communicate technical matters to a non-technical audience
Help Desk Technician - Entry Level
By American Heritage Credit Union At , Philadelphia, 19115, Pa
Work requires advanced working knowledge of MS Office/Windows, Symitar, VNC/Remote Desktop, Help Desk Software, CuteFTP, and TASip.
I will listen effectively and offer solutions appropriate to you individual needs.
One to three years of similar or related experience in a help desk, clerical or administrative position required.
Requires education equivalent to a high school diploma plus some additional post-secondary technical coursework required.
I will provide accurate information.
I will respond and follow through with all requests in the agreed upon time frame.
Help Desk (Level 1) Jobs
By Jobot At Columbus, OH, United States
Proficiency in Service Now or equivalent IT service management (ITSM) tools.
Conduct remote troubleshooting and provide clear instructions.
Document technical knowledge in the form of notes and manuals.
Minimum of 2 years of experience in a help desk or IT support role.
Experience in supporting Microsoft Teams and other collaboration tools.
Strong knowledge of computers and how to troubleshoot hardware and software issues on desktops and laptops.
Help Desk Analyst- Level 1
By SolutionSavvy At Schaumburg, IL, United States
Bachelor's degree in an IT, Business, or related discipline or equivalent experience
Ability to obtain CompTIA Security + Certification within 3 months of joining IPPS-
Rapidly answer frequently asked questions or provide solutions to common problems to optimize support and meet required service levels.
Follow Standard Operating Procedures and provide consultative and analytic problem solving.
Documented all customer interaction along with incident status and solutions.
May require shift work in support of a 12x7 service level excluding Federal holidays and critical incident support on-call if requested.
Help Desk Level 1 Jobs
By Simnet Inc. At North Ontario, CA, United States
1+ years of solid IT help desk skills. Experience in managed services (MSP) or value-added reseller (VAR) environment is a plus
Commit to continuous education, certification, and self-improvement
Provide first level support and problem resolution for incoming calls received via telephone and email through remote and onsite support
Complete daily operational documentation in client knowledge base
Remote in to assist clients with support tools such as N-able and TeamViewer
Excellent written skills to document clear concise notes/documentation for client or internal use
Entry Level Help Desk Support - (Fully Remote) ($47235.90 - $70853.84 / Year)
By Talentify.io At United States
Develop and maintain knowledge of employer's products and services
1-3 years' experience in a related role
Demonstrated experience in solving customer service inquiries
Effective verbal and written communication skills
Assist clients with service inquiries across various platforms
Utilize computer systems to address account inquiries and complete assigned tasks
Help Desk Analyst Ii
By Amtec Inc. At Charlotte, NC, United States

Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Provide ...

Entry Level Help Desk Support - (Fully Remote)
By Talentify.io At United States
1-2 years of previous help desk or service desk experience
1-2 years of experience in troubleshooting IT environments and working directly with end users/customers
Experience with Active Directory or a similar tool
Experience in end user Internet connectivity and hardware/software troubleshooting
Provide support to end users on a variety of issues
Actively answer phone calls and work on incidents and tasks in the queue

Are you looking for a challenging and rewarding role in IT? We are looking for a Level II Help Desk professional to join our team. You will be responsible for providing technical support to our customers, troubleshooting hardware and software issues, and resolving customer inquiries. If you have excellent customer service skills, a passion for technology, and a desire to help others, this could be the perfect job for you!

Overview Level II Help Desk is a technical support role that provides assistance to customers with more complex technical issues. This role requires a higher level of technical knowledge and experience than Level I Help Desk roles. Level II Help Desk professionals are responsible for troubleshooting and resolving customer issues, providing technical advice and guidance, and escalating issues to higher-level support when necessary. Detailed Job Description Level II Help Desk professionals are responsible for providing technical support to customers with more complex technical issues. This includes troubleshooting and resolving customer issues, providing technical advice and guidance, and escalating issues to higher-level support when necessary. Level II Help Desk professionals must have a strong understanding of computer hardware, software, and networking concepts, as well as a good understanding of customer service principles. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware, software, and networking concepts
• Ability to work independently and as part of a team
• Ability to communicate technical information to non-technical customers
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 2+ years of experience in a technical support role
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer hardware, software, and networking concepts
• Knowledge of customer service principles
• Knowledge of troubleshooting and problem-solving techniques
Job Experience
• 2+ years of experience in a technical support role
• Experience with customer service
• Experience with troubleshooting and problem-solving
Job Responsibilities
• Troubleshoot and resolve customer issues
• Provide technical advice and guidance
• Escalate issues to higher-level support when necessary
• Monitor customer service metrics and performance
• Maintain customer service records and documentation