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Help Desk Level II Jobs

Help Desk Technician Level 1
By Advizex At Independence, OH, United States
Proven user account lifecycle management and password reset experience with Microsoft Active Directory, Office 365, and other SaaS based systems
Experience working within Service Management toolsets a must
ITIL knowledge and international experience a plus
You have excellent communication skills and a passion for technology.
Assist end users with diagnosing and troubleshooting issues remotely
2 years of related professional experience
Help Desk Specialist (Entry Level)
By By Light Professional IT Services At Fort Meade, MD, United States
Interface for all service requests related to DSS’ IT environment and mission applications.
Provide Operations & Maintenance (O&M) support of the SD.
Ensure customer satisfaction benchmarks and current metrics are tracked and made transparent via a shared portal (i.e., IOD).
Provide a status on service requests for users (i.e., via an automated self-accessible portal or through direct follow-up communication).
Provide end-user account administration services (add/change/remove).
Provide deskside support to resolve customer service requests.
Service Desk Analyst Ii
By Grubhub At Tempe, AZ, United States
Strong communication skills and experience supporting senior leadership and executive team members.
Support Grubhub team members in person, remote, phone, chat, Slack and email.
Associates or Bachelor's Degree in Computer Information or related experience.
High level of Windows & Mac hardware & OS troubleshooting experience. Linux is considered a plus!
Working knowledge of Active directory in a multi-domain forest is considered a plus.
Experience with Google Workspace products (Gmail, Docs, Sheets, Chat, Meet, etc).
It Help Desk Ii
By Salt Lake City School District At Salt Lake City, UT, United States
Associate degree, applicable industry certifications, or equivalent experience
Experience in a K-12 Education or public employment environment
Proficient in Microsoft Office suite and experience using a data-based software such as Business Plus
Intermediate Microsoft Office Suite Skills
Experience using PowerSchool and Illuminate
Maintains regular and predictable attendance for the purpose of fulfilling job requirements efficiently and effectively.
Help Desk Analyst Ii
By Robert Half At Brisbane, CA, United States
This job succeeds when it can facilitate user account management by handling onboarding, change and departure processes.
Demonstrated knowledge of Ticketing System
Excellent written, verbal and social communication skills highly desired.
Working knowledge in one or more programming or scripting language
We really want someone with ITIL certification for this job.
This position is best filled with someone who has a combination of superior customer service skills and technical aptitude.
Network/Operations - Help Desk Support Ii
By Ampcus Inc At New York, NY, United States

Genpact physical location, to which subcon is aligned: 3409-G-LLC: 4th Floor, 1155 Avenue, New York

It Help Desk - Level Ii
By Simnet Inc. At North Ontario, CA, United States
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes. Certification required within 6 months of employment.
Must be ready and willing to commit to continuous education, certification, and self-improvement.
Be a documentation wizard! Leaving detailed notes on requirements and solutions.
Use remote tools and diagnostic utilities to aid in troubleshooting.
Research solutions through internal and external knowledgebase as needed.
Contribute to technician knowledgebase and provide training as needed. Seriously, share that knowledge!
Help Desk Ii Jobs
By NOVALINK SOLUTIONS LLC At Madison, WI, United States
Has knowledge of commonly used concepts, practices, and procedures within a particular field.
Relies on experience and judgment to plan and accomplish goals.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Entry Level Help Desk
By Oxford Solutions At Pittsburgh, PA, United States
Associate Degree preferred or equivalent level of work experience
Superior customer service skills with a focus on process-oriented service delivery.
Strong telephone etiquette and interpersonal skills.
Excellent prioritization and multi-tasking skills
Ability to assist customer and navigate conflict resolution in order to resolve any issues
Entry Level Help Desk - Technical Support Customer Service - 25656
Help Desk Administrator Ii
By FNA Group At Mesquite, TX, United States

Help Desk Administrator IIJob Summary:FNA Group is a world class manufacturer of pressure washers and other outdoor power equipment. As we continue to grow, we are currently seeking an experienced ...

Help Desk Analyst / Entry Level (Remote)
By HireMatch At Las Vegas, NV, United States
Acquires and maintains current knowledge of relevant product/service offerings and support policies to provide technically accurate solutions to customers.
Acts as representative of technical services to its customers.
Initiates, escalates, or resolves problem tickets and/ or service requests.
Troubleshoots and resolves technical problems, escalates to support resources.
Facilitates closure to problem ticket/ service requests while meeting or exceeding defined service level expectations.
Conducts timely 1st level problem determination for incidents using documented procedures, and accurately documenting the issues using the appropriate toll(s).
Help Desk Support Ii
By NOVALINK SOLUTIONS LLC At Denver, CO, United States
Perform daily user management monitoring and maintenance activities.
Assist in the creation/deletion of document management system users that need access to role based projects.
Troubleshoot system issues and workflow requirements of complex application systems.
Provide outstanding customer service and problem solving skills.
Maintain a current knowledge of relevant technologies as assigned.
Provide daily help desk services (password reset, application entry, routine service tasks) regarding the support of projectwise/adobe systems for user operations.
Entry Level Help Desk
By ATR International At Denver, CO, United States
Manage large amounts of inbound and outbound calls in a timely manner
Utilize remote user support tools to provide support
Strong communication skills with active listening skills
*Must have at least 1-2 years customer service experience*
Follow call center “scripts/troubleshooting guides” when handling different topics
Identify customers’ needs, clarify information, and providing solutions
Help Desk Technician Ii
By TEAL At Greater Houston, United States
Active Directory user configuration and management
Responsible for providing technical support through phone, remote, in-office and onsite services during normal working hours
2+ years of end-user support experience or related field in the following areas:
Network Cabling Skills, Network printer troubleshooting, Network support and administration
Strong organizational skills and a drive to be the best
Great customer service skills and strong communications skills, both oral and written.
Help Desk Specialist Ii (Remote)
By ValidaTek, Inc. At United States
Maintain working knowledge of products and/or services.
Advanced experience with Trouble Ticketing system(s)
At least two years of related help desk or technical support experience or a combination of college and work experience.
Expert knowledge in MS OS: Win 7, Win 10
Outstanding customer service Help Desk skills.
Offers of employment will be contingent upon passing a post-offer background check.
Entry Level Help Desk Analyst
By Tri-Arrows Aluminum, Inc. At Louisville Metropolitan Area, United States
Passion for and interest in jumpstarting your career in technology and possess proficient knowledge about computer basics (software and hardware).
Certifications in Microsoft, Cisco Systems and Apple a plus.
Experience working in a help desk environment a plus.
Exceptional “core” benefits: Medical/dental/vision, employer contributions to Health Savings Accounts (HSA), employer paid life & disability plans
WHAT WE OFFER. And it’s A Lot!
Oversee the daily performance of computer systems and answer user inquiries regarding computer software or hardware operation to resolve problems.
Entry Level It Help Desk
By Advantage Tech At Kansas, United States
Wants a career in IT
Enjoys helping others with their tech needs (in the comfort of your own home)
Enjoys working and learning about computers, routers, and network connectivity
Works hard and wants to grow within a company
A stable internet connection (10/1 Mbps or better)
An ability to work collaboratively with others to help come to a solution
It Help Desk Tier Ii Analyst
By NetImpact Strategies Inc. At Falls Church, VA, United States
Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
Experience in Office 365 Administration
Strong oral and written communication skills are required
Ability to problem-solve and use analytical abilities
Strong customer service and interpersonal skills
Excellent presentation skills in both oral and written form
Entry Level Help Desk
By Oxford Solutions At Washington County, PA, United States
Bachelor’s Degree in Business Administration, Computer Science or related field or equivalent experience
Inbound service call experience; Experience with high volume support calls
1-3 years of experience with Microsoft Office Suite products including:
Strong customer service focus and interpersonal skills
HDI and/or ITIL certification preferred
Aruba wired and wireless networks
It Help Desk Analyst Ii
By BioUrja Group At Houston, TX, United States
Comprehensive Benefits (medical, dental, vision, life).
This position is primarily responsible for
BioUrja Advisors LLC participates in the E-Verify Employment Verification Program.

Are you looking for a challenging and rewarding role in the IT industry? We are looking for a Help Desk Level II professional to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and assistance to our customers. If you have excellent customer service skills, a strong technical background, and a passion for helping others, then this is the job for you!

Help Desk Level II job is a technical support role that provides assistance to customers with technical issues. The Level II Help Desk Technician is responsible for providing advanced technical support to customers, troubleshooting complex technical issues, and escalating issues to higher levels of support when necessary.

What is Help Desk Level II Skill Requirements?

• Excellent customer service and communication skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network protocols and operating systems
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment

What is Help Desk Level II Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ Certification or equivalent experience
• 2+ years of experience in a technical support role

What is Help Desk Level II Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network protocols and operating systems
• Knowledge of customer service principles and practices

What is Help Desk Level II Experience?

• 2+ years of experience in a technical support role
• Experience troubleshooting complex technical issues
• Experience with remote support tools

What is Help Desk Level II Responsibilities?

• Provide advanced technical support to customers
• Troubleshoot complex technical issues
• Escalate issues to higher levels of support when necessary