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Help Desk Support I
| Company | Nabors Industries |
| Address | , Houston, 77067, Tx |
| Employment type | |
| Salary | |
| Expires | 2023-06-17 |
| Posted at | 1 year ago |
Company Overview
Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.
Nabors is committed to providing equal employment opportunities to all employees and applicants and prohibiting discrimination and harassment of any type without regard to race, religion, age, color, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. To learn more about our Fair Employment practices, please refer to the Nabors Code of Conduct.
JOB SUMMARY
The Help Desk Support I position is responsible for supporting and resolving routine troubleshooting inquiries and service needs. This position is responsible for handling level 1 ticketing issues and escalating issues to senior team members as necessary.
DUTIES AND RESPONSIBILITIES
- On call rotation, able to work a rotating weekend shift. Night shift maybe required in accordance with staffing needs
- Maintains composure and a professional manner at all times, including in stressful situations with clients; understands when to escalate customer concerns to the next level
- Serves as the primary point of contact for client assistance, resolves basic end-user PC support, server, and hardware inquiries by applying standard procedures, including ensuring compliance with applicable regulations
- Works directly with clients to troubleshoot and ask effective questions to fully diagnose the root cause of a problem
- Documents steps taken for resolving routine requests, keeps customer history up to date using appropriate documentation methods
- Performs help desk duties in a call center environment with a strong end-user focus
- Performs additional duties as required
MINIMUM QUALIFICATIONS
- Proven ability to work within a team environment as well as independently, multi-task and adapt to frequent change
- Proven customer service skills
- Strong oral and written communication skills
- Possesses working knowledge of standard end user hardware and software and is able to address most issues by following established procedures
- Typical candidates will possess 2+ years of relevant experience in a technical customer service role
BEHAVIORAL COMPENTENCIES
- Excellence – Level One
- Learning Agility – Level One
- Accountability – Level One
- Innovation – Level One
- Safety – Level One
- Teamwork & Collaboration – Level One
- Communication – Level One
- Process & Analytic Ability – Level One
TECHNICAL COMPENTENCIES
- Network Operations – Level One
- Hardware Installation and Support – Level One
- Help Desk – Level One
- Technical Trouble Shooting – Level One
- Software Installation and Support – Level One
PHYSICAL REQUIREMENTS / WORKING CONDITIONS
Office environment
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand, walk and use hands. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includes close vision and distance vision.
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