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Tier I Help Desk Jobs

Help Desk Specialist I
By TekSynap At College Park, MD, United States
Relevant technical certification (such as a Security+, A+, Network+, CCNA, or GSEC)
A.S. / A.A. Degree and 4 additional years’ experience
8 additional years directly related experience.
Provide phone and in-person support to users in the following areas:
Applications developed under this contract or predecessors.
Serve as the initial point of contact for troubleshooting network applications, hardware, software, PC, and printer problems.
Help Desk Level I
By TeamLogic IT At Flagstaff, AZ, United States
Experience with Autotask PSA (Professional Services Automation) and RMM (remote monitoring and management) tools like Autotask and Kaseya VSA.
Possess extraordinary customer service skills and strong multi-tasking, organizational, documentation, and time-management skills.
Experience providing remote desktop support.
Health, Dental, Vision Insurance offerings
Devoted to yourself to improve your education and IT field of study
Experience working tickets and answering phone calls from customers.
Test & Selection Cabler Tier I
By Radix Metasystems, Inc. At Las Cruces, NM, United States
Professional Development and Educational Benefits
Benefits are described under the
Competitive Wages: This position pays between $80,000 - $95,000
Medical, Dental, & Vision Premiums 100% Employer Funded
Short-Term, Long-Term Disability, & Life Premiums 100% Employer Funded
Company Funded Retirement plan of up to 25% of Base Salary
Help Desk Specialist I
By Superior Court of California, County of Riverside At , $57,096 - $74,880 a year
A robust benefit plan including medical, dental, vision, disability and life insurance
The Court offers medical and dental plans.
The Court’s offers a vision plan.
EAP is a benefit provided by Superior Court of California, County of Riverside for all employees.
Annual merit increases for satisfactory job performance including a 2% COLA effective July 1, 2024.
About the Riverside Superior Court
Tier I Help Desk Technician
By Iron Bow Technologies At , Herndon, 20171
Excellent verbal and written communication skills, phone etiquette, data entry
Manage and monitor problem tickets, analyze incidents and provide support required
Provide feedback on issues to strengthen content in knowledge base
Strive to resolve on 1st contact when possible using remote desktop control
2+ years of experience in a Help Desk / IT Support role is required
Sound knowledge of hardware/software, operating systems, and networking related technologies is required
Help Desk Tech I
By Piedmont Virginia Community College At , $16.54 an hour
Documentation of efforts through the ticketing and inventory management systems.
Demonstrated experience working in a higher education environment.
Must be available to work on an as needed basis to fulfill helpdesk coverage requirements.
Demonstrated experience providing high-quality Customer Service.
Demonstrated experience in the use and configuration of computing devices (Laptops, tablets, cell phones, etc.
Basic knowledge of Various OS’s including Windows 10/11, MacOS, and/or iOS.
Network Tier I Analyst
By Akkodis At Lexington, KY, United States
Excellent computer and written/verbal communications skills
Hardware, Software, and/or Network troubleshooting abilities
Strong planning, analysis, and formal presentation skills. Able to apply tools, such as Excel and PowerPoint.
(5%)Other duties and responsibilities as determined from time to time in its sole discretion.
Minimum 4 years of customer service and advanced technical support in a call center environment
Individuals must be customer focused and have a sense of urgency
Tier I Help Desk Analyst
By SecuriGence LLC At Arlington, VA, United States
Contribute to the change management process; represent the interests of the customer when assessing risk and impact.
Provide local and remote Technical Support Services for end user support on the multiple networks within the agency.
Minimum 3 years of Information Technology (IT) experience.
Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for hardware and software problems.
Experience installing and supporting workstation hardware and software.
Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.
Tier 1 Help Desk Jobs
By BAE Systems At , Lorton, 22079, Va $70,516 - $119,891 a year
Required Education, Experience, & Skills
Preferred Education, Experience, & Skills
About BAE Systems Intelligence & Security
Help Desk Analyst I
By University of Alabama at Birmingham At , Birmingham, Al

Knowledge, Skills, Abilities & Work Characteristics

Work Arrangement (final schedule to be determined by the department/hiring manager): Onsite

Help Desk Analyst- Tier Ii
By Kelly Science, Engineering, Technology & Telecom At New York City Metropolitan Area, United States
Knowledge and hands-on experience providing support to users using Windows 7, Windows 8, and other mainstream Microsoft applications
Use remote support software to take control of end-users computers to troubleshoot, diagnose and resolve issues
3+ years of helpdesk experience or working with a helpdesk or IT provider
Diagnose computer errors and triage to determine the urgency of issues
Install, configure and upgrade PC software and operating systems
Facilitate Onsite and escalation support activities
Help Desk Technician I
By ProSphere At San Antonio, TX, United States
Must hold a current Security + certification as well as one or more of the following: A+ or Network+.
Must have proven customer service skills with customer service being their driving force.
Experience working on an Windows Help Desk team supporting the U.S. Military, a large hospital, or an academic institution.
Essential Functions And Job Responsibilities
Minorities, Women, Individuals with Disabilities, and Protected Veterans.
Must be willing and able to work 8 hours shifts between 6AM – 7PM as needed.
Tier I Help Desk Analyst
By KeenLogic At Alexandria, VA, United States
Mobile Device Management (Provision, Reset, Remote Wiping)
Effective written and oral communication skills
Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install)
Kronos Help Desk Tier 2
By TechnoGen, Inc. At United States
Exceptional organizational, time-management, and planning skills with a strong attention to detail necessary
Education and Years of Experience:
Experience working with Kronos Time and Attendance systems
Excellent written, oral communication, listening and telephone skills
Previous Help Desk Tier 2 experience is essential
Location: work from home in Continental U.S., but must work East Coast hours
Tier 2 Help Desk Technician - Remote
By Scantron At Omaha, NE, United States
Remote Troubleshooting / Help Desk Experience
Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
We offer work-life flexibility, driving professional success but encouraging time for personal pursuits.
Exceptional communication skills with customers and coworkers
Light Server experience would be a plus
BUILD your career with a global, diversified company that provides market leading technology services to help clients achieve their goals.
Help Desk Tier 1.0 - Pendleton, Or
By Cayuse Holdings At Pendleton, OR, United States
Excellent customer relationship skills with a strong customer focus and an ability to work well in teams or as an individual.
Articulate with effective oral and written communication skills.
Requires federal Secret Clearance in line with facility and/or government contract requirements.
1 year of Service/Help desk or customer service support experience.
Will work as needed to accomplish task and responsibilities.
Fielding end-user communication, creating and documenting tickets, troubleshooting and escalation.
Tier 1/Email Queue Help Desk Analyst
By TekSynap At Washington, DC, United States
 Escalate problems or tickets to higher level management when required and/or necessary.
 Experienced in the use of remote access applications
 Proven experience as a Help Desk Analyst or other IT support role
2-year Degree (AA) in computer science; or like experience.
Strong critical thinking skills that facilitate expedient problem solving.
 Providing Tier 1 support for all remote access technologies (VPN, Cloud, etc).
Help Desk Analyst Tier 1
By The So Company At Brooklyn, NY, United States
Remote work, especially work with distributed teams. Experience with agile teams or knowledge of Zen hub, GitHub for support tickets
Manage your own time and deadlines in a remote, project-based environment while working both independently and on distributed teams
Good communication skills in a remote remote working environment
Maintains a strong working knowledge of all internal and external systems and software
Tech support background (1 to 2 years), familiarity researching through GitHub and Confluence documents. Required qualifications:
Ability to manage multiple communication channels
Cs Specialist Tier I
By Pie Insurance At United States
Applies Workers Comp training and knowledge to policy, billing and agency questions, concerns and production
1 year of customer service experience is preferred
Entry-level communication skills: able to clearly and professionally communicate with customers both verbally and in written form
Basic problem solving skills to be able to resolve simple problems quickly and effectively with some guidance
Provide responsive, timely, and relevant service to customers and partners
Handles tier 1 phone, email, and platform-based communication with customers and cross-functional partners to provide excellent customer service
Rn Tier I Jobs
By Southern Illinois Healthcare At Benton, IL, United States
Contribute to a healthy workplace environment by managing conflict using professional communication skills.
Meets Core Measure responsibilities related to patient care.
Six months of RN experience required
Assess patients to determine mental, physical, and spiritual needs
Assesses, plans, implements and evaluates an individual plan of care in collaboration with the multidisciplinary health care team.
Provides explanations and instructions to patient/responsible person.

Are you looking for an exciting opportunity to use your technical skills to help others? Join our Tier I Help Desk team and be the first point of contact for our customers. You'll be responsible for providing technical support and troubleshooting, as well as helping to ensure our customers have a positive experience. If you're passionate about technology and helping others, this is the job for you!

Overview Tier I Help Desk is a customer service role that provides technical support to customers. The position is responsible for troubleshooting and resolving customer inquiries, providing technical guidance, and escalating more complex issues to higher-level support staff. Detailed Job Description The Tier I Help Desk is responsible for providing first-level technical support to customers. This includes responding to customer inquiries, troubleshooting and resolving technical issues, providing technical guidance, and escalating more complex issues to higher-level support staff. The position requires excellent customer service skills, as well as the ability to troubleshoot and resolve technical issues. Job Skills Required
• Excellent customer service skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Ability to communicate effectively
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• 1+ years of experience in a customer service or technical support role
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Ability to communicate effectively
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
Job Experience
• 1+ years of experience in a customer service or technical support role
Job Responsibilities
• Respond to customer inquiries and troubleshoot technical issues
• Provide technical guidance and escalate more complex issues to higher-level support staff
• Maintain customer service standards and ensure customer satisfaction
• Document customer inquiries and resolutions in a database
• Monitor customer service metrics and report on performance