General Manager - Outdoorsy Hill Country

About The Outdoorsy Destination Network

The Outdoorsy Destination Network, (ODN) is bringing profitable campgrounds online through the same digital innovation that Outdoorsy implemented to bring RVs online and make peer-to-peer rentals both possible and desirable above other vacation options. ODN’s collection of campgrounds will start with two destinations, one in California and Colorado, that lie at the doorstep to some of the most scenic vistas and epic outdoor adventures mother nature offers. With Outdoorsy’s founder’s mission in mind — to make the outdoors accessible to all — the destinations will expand to 50 locations by 2025 and 200 locations by 2028. With over eight years invested in developing innovations in the tech and travel sector, Outdoorsy has its finger on the pulse of the wants and needs of the modern traveler. The venture into campgrounds will be the company’s first transition from a digital product offering to a physical product offering as the company restores campground properties with enhanced sustainability measures — revamping the resorts to their original glory, with a twenty-first century twist — while improving and modernizing common pain points in the customer experience; bringing bookings online and updating outdated amenities like property lighting, workout facilities, and WiFi.

In addition to restoring and elevating existing campground destinations, ODN is also investing in a comfort-first and nature-second way of vacationing with the unveiling of Outdoorsy Hill Country, a glamping experience in the Texas Hill Country designed to elevate the guest experience.

About The Role

The General Manager will oversee and direct the daily operations of the Outdoorsy Hill Country property. They will be responsible for managing all aspects of the guest’s experience from food and beverage service to maintaining housekeeping standards to retail store operations. This role will support and guide all staff with policies, standards, procedures, and regulations to ensure an exceptional guest experience and operational efficiency. This role is seeking an experienced hospitality leader that is able to engage with and motivate staff while building long lasting relationships with guests. The General Manager should have a passion for creating meaningful and positive experiences for both guests and employees.

The General Manager will report to the VP of Operations. This is a full time position that requires the General Manager to be onsite during working hours.

Responsibilities

• Daily delegation and leadership to ensure that all business functions and guest services exceed expectations.
• Operate the food and beverage program onsite. In charge of sourcing, ordering, and inventory management with emphasis on quality and efficiency. Produce an exceptional and consistent food and beverage service to guests.
• Key leader in achieving customer service metrics and NPS.
• Oversee and direct a team of 10-15 staff members. Must be able to provide coaching, and create a positive work environment where employees feel empowered and motivated.
• Implementation of policies, procedures, standards and regulations. Must be able to clearly communicate all expectations to employees and guests when applicable.
• Be present onsite during working hours. The General Manager must be able to work an untraditional schedule that is built around the business’s needs. Must be available in the occurrence of after hours emergencies.
• Manage a P&L. The General Manager is held accountable for strict maintenance of budgets set by the VP of Operations.
• Responsible for overseeing monetary transactions. Includes having a comprehensive knowledge of our Point of Sale system (Clover) and cash handling.
• Operate the retail store program onsite. Must keep high standards for inventory control and analysis. Able to communicate purchasing wants and needs of guests to VP of Operations.
• Responsible for market growth. The General Manager will be incentivized to hit their goals.
• Ability to adapt to difficult situations concerning guests’ behavior. Must be able to maintain composure and de-escalate potentially harmful actions.

Qualifications

Required:

• Ability to lift 15-25 pounds
• Adhere to all company policies and procedures
• Refined communication skills via written, in person conversation, and remote video and audio conferencing
• Able to work nights, weekends and holidays as the business demands
• Must have a valid driver’s license
• Minimum of 2 years of experience in Food and Beverage operations. Including but not limited to menu knowledge, food and beverage sourcing, inventory management and ordering.
• Acute attention to detail and thoroughness
• Proficient in Microsoft Office Suite and Google Workspace
• Availability to be onsite within an hour (must live within 1 hour drive of the grounds)
• Excellent organizational and project management skills
• Excited and passionate about working with children and families
• Ability to manage a diverse staff. You must lead with empathy, understanding, and comprehensive knowledge of each person’s job function.
• Minimum of 5 years of leadership experience managing a multifunction work force
• Minimum of 5 years of hospitality experience
• Excellent customer service, communication and problem solving skills
• No further south than Boerne, west than Kerrville, north than Fredericksurg, east than Dripping Spings
• Able to be on their feet for 8 hours a day

Preferred:

• Newbook software proficiency
• Outdoor glamping experience
• New build construction and/or opening team experience