Enclave At La Frontera / Cm/ Dh

The Property Manager reports to the Regional Manager. Responsible for the day-to-day operations of an individual community. Builds strong teams with common objectives. Manages the residential asset for clients/owners by performing the following duties personally or through subordinate employees. Duties include; oversight of budgets, workplace safety, financial reporting and tracking, marketing, leasing and collections, and the property’s overall performance as a real estate asset.

Duties/Responsibilities

• Collects rents from residents using RealPage OneSite, institute proper procedures against delinquent accounts.
• Ensure that all contractors are on the approved vendors list prior to performing work. Monitors work of contractors and reports concerns to the Regional Manager.
• Monitor the collection agency to determine its effectiveness.
• Review projects and coordinates with the Maintenance Supervisor to schedule property improvements based on projections.
• Achieve cooperation among staff and other departments while building trust and loyalty to the company.
• Establishes and monitors the property budget daily in accordance with established goals; keeps expenses in line with the budget, ensures the property is adequately funded. Ensures that all applicable deposits, rents, and other fees and ancillary revenues are collected and deposited. Submits invoices and all other accounting activities into Accounting Department processing. Purchases necessary equipment and supplies for the property per budget.
• Uses only approved and certified vendors, reviews and approves all property purchase.
• Determines the optimum rent based on market conditions and the level of rent concessions, if applicable. Uses the Lease Expiration Control, Make-Ready, and Vacant Status Board to plan for lease renewal management and to reduce the effects of large seasonal expirations. Performs leasing of units and making units ready for leasing as needed.
• Ensures the resolution of resident issues and complaints in cooperation with the staff.
• Uses Knock, apts.com reputation and other tools to determine resident satisfaction.
• Negotiates new leases and renewals per specifications of the property owner.
• Works with the maintenance team to manage property maintenance programs to ensure prompt and courteous responses to maintenance requests. Keeps an adequate supply of market-ready apartments to meet leasing demand, and property appearance to meet or exceed standards.
• Prepares monthly owner and earnings reports on time and accurately, know the provisions of the management agreement and operate in accordance.
• Forecast needs for fiscal year and develop budget based on these needs. Present to Regional Manager for approval.
• Inspects the property regularly for quality as well as to assess and identify needs for improvement. Inspects maintenance repairs and available units for readiness. Needs to inspect recently vacated units to assess needed repairs and replacement.
• Completes paperwork and follows processes for households with rental assistance vouchers, when applicable.
• Implement budget, keeping expenses within budget guidelines. Obtain Regional Manager’s approval on final budget and any subsequent changes to budget.
• Plans, executes, and attends social and other property events for residents. Regularly seek to understand and anticipate what residents need.
• Initiate eviction procedures for those residents who fail to pay rent, maintain accurate records of rent collections.
• Responsible for Control Module reporting in a timely matter which includes Pricing, Renewals, Delinquency Reports (due 15th of the month) and Market Surveys.
• Inspects property 2-3 times per week including periodic visits to residents.
• Ensures that all rents are collected timely and deposited on time and verified for accurately.
• Obtain Regional Manager’s approval for all expenditures as specified by the management agreement.
• Inform new residents by notifying them of property procedures, parking, leasing office hours, night access, mail, etc.
• Ensure common areas halls, stairways, amenities, grounds, playgrounds are clean and in good repair. Repair unsafe items immediately, will mark to ensure no person is injured.
• Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards.

Employee Relations

• Always displays a friendly and courteous attitude with other employees, maintains and promotes a good attitude. Never confronts a supervisor or other employee in front of residents.
• Delegates and manages the performance of others, including counseling, and development.
• Communicates and shares information with staff to ensure that directives and goals are mutually understood and collects feedback regularly. Clarifies expectations and establishes goals for staff.
• Supervises all on-site staff, including hiring, training, and supervision, responsible for maintaining an adequate level of staff at the property.
• Responsible for accurate completion of timesheets, all employee forms for submission to Payroll Department; ensures on time and accurate submission of monthly bonus sheets.
• Evaluates performance to standards and makes compensation decisions, works towards developing staff for upward mobility within the company.

Marketing

• Participates, approves, and manages marketing efforts to increase occupancy. Reviews marketing efforts to determine effectiveness.
• Coordinates with Marketing Department on the property’s marketing strategy.
• Market the property and build traffic using adopted technology and processes.
• Develops an appropriate marketing strategy for the property. Implements and evaluates marketing strategies monthly.

Skills/Abilities

• Business and financial acumen to manage and control expenses.
• Knowledge and skills to manage projects, organize, prioritize, and meet deadlines. Critical thinking and problem-solving skills.
• Requires the ability to make bank runs/deposits or to attend meetings due to business necessity.
• Sales management and marketing knowledge, ability to sell services to new and existing customers.
• Ability to maintain confidentiality and maintain appropriate discretion.
• Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing and Fair Housing.
• Skill and ability to clearly and concisely communicate verbally and in writing.
• Ensures adherence to company policies and safety rules; complies with policies for reporting incidents.
• Will be required to interact with corporate to include Executive Management staff.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) and designated property management software to advance-the-date and perform monthly close-out.
• Ensures that property records, lease and general files are accurately maintained.

ADMINISTRATIVE REQUIRMENTS

• The Property Manager is to serve as an evangelist for the Lynd Mission, company initiatives and improvement efforts. This means taking any challenges off-line, out of public visibility to learn and share with the employee – with the result being a united from between the Regional Manager, President of Property Management, and corporate leadership.
• All emails must be handled within the same day, during normal business hours, if received before 4 p.m.
• The Property Manager is to serve as the positive face of encouragement for other Property Managers and Operations teams, bringing any disagreements to the appropriate parties, to avoid a culture of negativity.
• The Do It, Dump It or Delegate It approach is acceptable, but emails from clients, internal departments at Lynd, Lynd leadership or other serious inquiries must be addressed by the Property Manager to acknowledge and respond, even if just to say, “this has been passed to person X for handling.”
• The Property Manager must assess recognition of performance issues.
• The Property Manager must review financials for their property, using summary reports, and complete a full review requiring the Regional Manager to investigate and report back causes of issues, solutions, and final improved performance.
• Ensure the teams are using all required technologies in accordance with policy.
• The Property Manager must review assigned budgets and provide written feedback to Regional Manager during the budget creation process in the fall.

Education And Experience

• Certified Apartment Manager (CAM) credential preferred.
• Associate degree (A.A.) or equivalent from two-year college or technical school; or two to three years related experience in property management, leasing, and/or hospitality or related experience in customer service industry, sales/marketing, operations management, or an equivalent combination of education and experience.