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Front Office Specialist (Part-Time) - Tc Urgent Care - East Houston
Company | Texas Children's Hospital |
Address | , Houston, 77001, Tx |
Employment type | PART_TIME |
Salary | |
Expires | 2023-07-17 |
Posted at | 1 year ago |
Texas Children's Urgent Care offers high-quality, efficient and affordable after-hours patient care in nine convenient community locations across the greater Houston area. Texas Children's Urgent Care has also expanded to serve the children and families of Austin, Texas, with its first community location in South Austin. Staffed by board-certified pediatricians who have privileges at Texas Children's Hospital, our Urgent Care team can diagnose and treat a wide variety of common pediatric ailments, illnesses and conditions, including: asthma, strep throat, fever, minor burns, influenza, ear infections, allergic reactions and more. We also provide procedures such as antibiotic injections, breathing treatments, fracture care and splinting, IV (intravenous) fluids, lab services, laceration repair and x-rays on-site.
To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org .
Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Summary:
We are searching for a Front Office Specialist (part-time) in Urgent Care - someone who works well in a fast-paced setting. In this position, you will coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system and transmit accurate claims.
Think you've got what it takes?
Qualifications:
- 1 year of related experience
- H.S. Diploma or GED
- Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children's unless approved for a medical or religious exemption
Responsibilities:
- Adheres to standards of behavior
- Identifies self Uses scripting where appropriate
- Assists patients with check-in/check out
- Assists the patient, when requested, in the completion of forms or another requested document
- Ensures that all necessary patient forms are completed for the visit
- Receives less than 3 customer service complaints during the evaluation period
- Answers telephone within six rings and directs calls per practice protocol
- Greets patients and visitors upon arrival utilizing Service with HEART philosophies
- Keeps hold time to less than one minute
- Takes complete and error-free messages
- Responsibility D: Monitors patient information and other practice data
- Verifies and documents coverage of services prior to the patient being seen by a provider per practice protocol.
- Verifies accurate patient demographic information with each visit and enters into medical record and billing system per practice protocol with 100% accuracy
- Balances payments received daily and complete spreadsheet for Central Business office.
- Scans encounter sheet and all other relevant patient information into patient encounter into EPIC with 100% accuracy and within timelines established by practice
- Enters payments into billing system per practice protocol
- Notifies patient of existing balance and directs the patient to customer service with billing questions
- Verifies and collects correct co-payment with 100% accuracy
- Collects payments due in the form of cash, checks and credit cards per policy and procedure
- Provides receipts for all payments with 100% accuracy
- Responsibility G: Provides operational support
- Checks on patients in the waiting room at regular intervals per practice protocol
- Informs family of wait time
- Accommodates walk-ins per practice protocol
- Collects and disseminates mail and deliveries per practice protocol
- Notifies Practice Manager, or designee, of needed supplies weekly
- Maintains confidentiality of patient information by following policy and procedure and practice protocol
- Assures medical record release document is complete. Copies, mails, faxes or otherwise deliver requested records per practice protocol
- Files, archives, and retrieves medical records per office protocol
- Scans all reports and correspondence received, after provider review, per practice protocol
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