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Company | eyecarecenter, OD, PA |
Address | Fayetteville, NC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-15 |
Posted at | 8 months ago |
A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. The Front Office Specialist will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
- Comply with all company policies and procedures including HIPAA
- General office duties and cleaning to be assigned by manager
- Check out patients and collect correct payments
- Practice urgency at all times with patient's time, as well as doctor's time and schedule
- Answer phones (both external and internal); assure prompt, courteous service at all times
- Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
- Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
- Provide exceptional customer service during every patient encounter (in person or via phone).
- Complete daily reconciliations / close day / countdown cash drawer
- Knowledge of common fees charged for common visits
- Manage patient flow in the office
- Double check insurance authorizations to ensure completion and build accurate flow sheets
- Ability to grow, adapt, and accept change
- Ability to interact with all levels of employees in a courteous, professional manner at all times
- Consistently creating a positive work environment by being team-oriented and patient-focused
- Demonstrates initiative in accomplishing practice goals
- Desire to gain industry knowledge and training
- Ability to work weekends when applicable
- High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience
- Reliable transportation that would allow employee to go to multiple work locations with minimal notice
- Commitment to work over 40 hours to meet the needs of the business
- Basic computer skills
- Must have own vehicle and be insured, licensed driver in current state of residence
- Ability to read, analyze and interpret information
- Favorable result on Background Check
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Regular bending, lifting, carrying, reaching and stretching
- Lifting heavy boxes and accessing high shelves
- Ability to remain standing for long periods of time
- Ability to move throughout the office
- Exhibit empathy in all situations
- Use computer effectively and view computer screen
- Use independent judgment and discretion
- Meet customer expectations
- Work changing schedules to meet business demands
- Work under stress with interruptions and deadlines
- Problem solves, reasons and resolves issues effectively
- Competitive Base Pay + Bonus
- Paid Maternity Leave
- Optical Education Reimbursement
- Paid Time Off, Holidays
- Medical, Vision, Dental
- 401k + Employer Matching
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