Overnight Front Desk And Facility Associate

This position is primarily overnight, working Saturday's and Sunday's 11p - 7:15a (Front Desk) and Tuesday's and Wednesday's 10p - 6a (Facilities).

This is a benefit eligible position offering medical, dental, vision, disability, vacation, sick, 403b with company match, and more. New Hire waiting periods apply. Other PERKS include:

• GREAT and friendly work environment.
• OPPORTUNITIES for growth within the organization.
• TRAINING on the job.
• DISCOUNTS on hundreds of brands through our payroll portal.
• FREE stays in other HI USA hostels, subject to availability.

… and more!

Responsibilities:

• Greet guests immediately ensuring all needs are met.
• Review group billing instructions at Front Office and group resumes daily.
• Attend mandatory monthly meetings and other training courses as required.
• Post daily hostel revenues.
• Prepare all computer systems for the following day. Ensures accurate and timely backup files / tapes are maintained on a daily basis.*
• Review cashier audits for accuracy.
• Walk the property periodically throughout shift, to ensure safety of the hostel, guests, guests’ property, and fellow employees.
• Clean exterior areas of the hostel as required as needed.
• Complete all other duties as assigned by management.
• Check registration cards for accuracy and review Night Audit checklists to ensure completion.
• Ensure hostel rates are accurate and updated in the property management system.
• Balancing credit card postings to property management system.
• Prepare, balance, post, and distribute all necessary reports on a daily basis.
• Clean common spaces, kitchens, bathrooms, and rooms as needed.
• Answer phones and deal with guest calls/issues.
• Maintain property management system data integrity daily and audit master bills.
• Assist overnight front desk staff by monitoring the front desk and front door during breaks, helping as able with guest questions and informing when guest service associate will return.
• Wash, dry, and put away laundry, including bedding and towels. Assist packing and preparation of linen bundles where applicable.
• Responsible for ensuring hostel service standards are maintained and receive and act upon guest feedback.
• Complete express check out in a timely manner and issues to security for delivery.
• Reconcile and balance guest transactions.
• Complete all assigned tasks as outlined on shift checklist.
• Report any maintenance issues discovered during shift; assist as able with basic maintenance such as clogged toilets, burned out light bulbs, out of order signs, etc.

Skills/Qualifications:

• Good interpersonal and communication skills
• Customer service orientation
• Ability to work weekends, and holidays as schedule requires.
• High school diploma or GED
• Ability to multi-task and adjust in a changing environment.
• Overnight and housekeeping/janitorial experience preferred.
• Minimum 6 months hostel, hotel, or similar experience preferred.
• Good attention to detail
• Ability to work effectively without immediate supervision.

Physical requirements of the job:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee will stand and walk for long periods of time, and will frequently bend, lift, carry, push, pull or otherwise move objects.