Front Office Manager - Navy Gateway Inns & Suites El Centro

Come work for us as a FEDERAL EMPLOYEE, and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families.

By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere:

• FLEXIBLE SPENDING ACCOUNT
• PENSION PLAN
• 401k SAVINGS PLAN
• ACCESS TO NAVY LODGE HOTELS WORLD-WIDE
• LIFE INSURANCE
• PAID ANNUAL AND SICK LEAVE
• FREE BUS PASSES/FREE PARKING
• MEDICAL/DENTAL INSURANCE
• TAX FREE SHOPPING PRIVILEGES

Job Summary: Position is responsible for managing daily operations of the front desk, reservations, and group reservation office for the lodging program.

Duties and Responsibilities:

• Ensures security measures are maintained at all times.

• Ensures guest privacy is maintained at all times.

• Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provides information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.

• Supervises all front desk operations and reservations including cashiering, reservations, and room assignments to maximize occupancy.

• Trains, instructs, and supervises personnel assigned to the Front Desk both in a formal training setting and on-the-job training.

• Plans and schedules ongoing production oriented work for all front desk personnel on a daily, weekly, monthly, and quarterly basis adjusting staff levels as required to meet workload demand.

• Participates in hiring front desk staff, evaluates and counsels staff, completes performance evaluations, approves leave requests, and recommends performance awards.

• Reviews reports from the Night Audit concerning occupancy, vacancy, call accounting system and other related areas. This includes statistical analysis, reporting procedures and analyzing audit reports to ensure accountability of personnel and revenue.

• Ensures the front desk operates in accordance with established instructions and procedures. Performs all front desk related duties as required.

• Acts as the resident expert regarding the Hotel’s Property Management System (PMS), key card system and CORE inventory management system.

• Utilizes the PMS to access guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies the registration information, secures a credit card for incidental expenses and authorizes the credit card for room charges.

• Provides guests with their room key or card.

• Resolves administrative problems, routine operational issues, and complaints related to front desk operations. Provides recommended solutions and draft procedures for review and implementation to higher management.

• Oversees the front desk change fund and coordinates cash audits quarterly.

• Responsible for the accountability of all keys and any other inventory maintained at the front desk. Keeps the front desk and lobby area clean and neat.

• Reconciles room status with the housekeeping report. Coordinates with the housekeeping department to ensure rooms are ready for occupancy. May be required to run/print and interpret various reports from the PMS; such as Accounts Receivable reports, Expected Arrivals, Departure List, In-House Guest List and Night Audit reports.

Performs other duties as assigned.

GENERAL EXPERIENCE: One year of experience in administrative, professional, investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment. Ability to effectively communicate both orally and written with proficient English.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1 year of academic study above the high school level successfully completed in a hotel/lodging/hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience, provided such study included a minimum of 6 semester hours, or the equivalent, per year in subjects related to the specialized field.

AND SPECIALIZED EXPERIENCE: Two years of responsible experience in administrative, supervisory, professional or technical work that demonstrated knowledge of front of house hospitality operations: or similar work which demonstrated knowledge and abilities within a guest services environment. Including basic math and reading skills; experience with computers; knowledge of software programs including knowledge of the property management system; and experience handling large amounts of cash.