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Front Office Manager Jobs

Company

Hyatt Regency Mission Bay Spa and Marina
Address , San Diego, 92109, Ca
Employment type FULL_TIME
Salary $76,700 a year
Expires 2023-06-18
Posted at 1 year ago
Job Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.
The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Duties include:
  • Maintain guest room inventory
  • Ensure all operations and cash handling are done per policies and procedures
  • Maintain excellent communication with the housekeeping department
  • Insures proper staffing levels for customer service goals
  • Analyze, investigate, and resolve guest complaints
  • Coach and counsel employees to reflect Hyatt Service Standards and Procedures
  • Perform all tasks of a Front Office Staff as needed to facilitate service
  • Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
  • Coach and counsel employees to reflect Hyatt service standards and procedures
  • Responsible for short and long term planning and the management of the hotel’s Front Office operations
  • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

The salary range for this position is $76,700 - $95,200. This is the pay range for this position that Hyatt Regency Mission Bay Spa and Marina reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.


Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including: paid holidays, vacation and sick leave, medical health care, paid FamilyBonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals and free parking during shifts, and many more!

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity


Qualifications

  • Must be proficient in Microsoft Word and Excel
  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • With opening hotels, previous hotel pre-opening experience preferred
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • At least 2 years progressive management experience within the Rooms Division of a hotel
  • Clear concise written and verbal communication skills in English
  • Must have excellent organizational, interpersonal and administrative skills
  • Service oriented style with professional presentations skills
  • Hotel/Hospitality degree an asset
  • 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)