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Field It Technician - Savannah, Ga

Company

Henry Schein
Address , , Ga
Employment type FULL_TIME
Salary
Expires 2023-10-02
Posted at 9 months ago
Job Description
Job Overview In this role, you will be expected to deliver a uniquely tailored and superior customer experience, focusing on the integration and networking of all high-tech equipment. You will be responsible for fulfilling all aspects of the installation and/or service of all equipment, emphasizing excellent customer service in a professional dental office.
Key Responsibilities
  • Completing all paperwork related to the installation (Warranty cards, Installation checklists, and providing owners with all manuals).
  • Understanding customer requirements and making appropriate recommendations to optimize their experience.
  • Staying updated on various high-tech equipment and services.
  • Providing ongoing maintenance and support for servers, workstations, and dental office personnel.
  • Participating in special projects and performing other duties as required.
  • Communicating relevant information to DTS, ESS, FSC, local management, and OATS personnel when appropriate.
  • Educating customers on proper care and maintenance and advising on simple troubleshooting procedures.
  • Installation of all high-tech hardware and software necessary for the integration and networking of all office high-tech equipment.
  • Coordinating with local center personnel for all office technology installations and integrations.
  • Providing repair and installation services to our customers in a professional manner.
  • Diagnosing and repairing all high-tech equipment.
  • Conducting on-site system evaluations as necessary to ensure product compatibility with existing client hardware and software.
Skills
  • Good judgment, sound analytical ability, evaluation, originality, and ingenuity required to perform tasks.
  • Ability to frequently apply the fundamental concepts, practices, and procedures of a particular field.
  • Ability to apply our company policies and procedures to resolve a variety of routine and non-routine issues.
  • Advanced intermediate-level technical skills; knowledge within your discipline and developing basic knowledge of our organization, processes, and customers.
Complexity
  • Ability to build productive internal/external working relationships.
  • Good judgment within defined procedures and practices for obtaining solutions.
  • Ability to analyze possible solutions using standard procedures to solve straightforward problems.
  • Ability to work on problems of moderate scope and impact, where analysis of situations or data requires a review of a variety of factors.
Supervision
You will receive a moderate level of instruction on day-to-day work and general instruction on new projects or assignments. Assignments can be broad in nature.
Work Experience
Typically, we're looking for someone with 1 to 3 years of computer hardware and software repair and installation-related experience in a customer service environment. A strong mechanical background is required, and prior dental or bio-medical experience is beneficial, but not necessary.
Preferred Education
A High School diploma, or equivalent, is needed, while a Computer Science degree, Network Certification, vocational program, or Military experience is preferred.
General Skills & Competencies
  • Professionalism
  • Proven ability to work with confidential information
  • Ability to take initiative and work independently
  • Proven ability to administer on time and accurately (work orders, FSRs, concur, e-time, RMA’s, 2579 reporting, etc.)
Specific Knowledge & Skills
  • Working knowledge of hydraulics, mechanical, and electrical systems.
  • Concur, eTime, RMA’s, 2579 reporting, etc.)
  • Proven ability to administer on time and accurately (work orders, FSRs,
  • Highly proficient in computer hardware, including LAN’s, WAN’s, and internet configurations.
  • Advanced computer skills, including hardware and software configuration, troubleshooting, installation, and networking required.
  • Digital x-ray/software & digital CAD/CAM certifications.
  • Experience with commercial audio and video systems.
Travel / Physical Demands
The Certified EST position will require the delivery, installation, and repair of equipment involving our customers. You will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting, and climbing of ladders.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers