It Service Desk Technician Ii

Reporting to the Help Desk Manager, the incumbent shall provide Inline Plastics Corp. employees with IT technical/helpdesk support within a multi-site manufacturing environment.

Essential Job Responsibilities

To perform this job successfully, an individual must be able to perform each essential functions/duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties/functions may be added or assigned.

Operations

• Participate in an after-hours on-call rotation
• Contribute and maintain clear and concise Web-based Self-Help/FAQ documentation that empowers end-users to self-resolve common issues
• Assist with managing the inventory of all IT assets
• Provide support, break-fix/hardware repair, and troubleshooting of IT deployed equipment, smartphones, networks, printers, phone systems, and software installations
• Use and maintain organization’s IT Services Management (ITSM) software solution to identify, document, track, and resolve reported problems to ensure maximum issue resolutions in minimum time
• Other duties/functions may be added or assigned

Safety

• Follows FDA GMPs regarding food contact packaging as it pertains to the employee
• Practices safe work habits and follows general safety procedures such as proper lifting and bending, ergonomics, proper use of equipment, and use of personal protection equipment (PPE)
• Product Safety and Quality
• Follows Product Safety and Quality standards
• Practices good housekeeping including a clutter-free work area and general cleaning; follows FDA product safety standards, follows IPC product defense standards and complies with all SQF requirements
• Ensures lockout procedures are followed any time the equipment is being cleaned or maintained

Minimum Requirements (include education, experience, special skills, licenses, and/or certifications required.)

The list below represents the knowledge, skill, and/or ability required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Associate Degree, Technical School, and or computer certifications with 2-3 years of related experience in the troubleshooting of Microsoft Windows desktops, virtual desktops, servers, networks, printers, smartphones, network connectivity, and other computer-related technologies
• Effective organization and planning skills and ability to prioritize work on multiple projects with high attention to detail
• Working knowledge of LAN/WAN environments, TCP/IP, DNS, DHCP, switches, routers and other network devices
• Working knowledge of Adobe Illustrator, InDesign, and Photoshop, as well as CAD/CAM applications, is a plus
• Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way
• Essential Physical Demands and Frequency
• Proficient with all Microsoft Office applications including Office 365
• Proven analytical and problem-solving abilities
• Ability and willingness to provide support during off hours when necessary

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Standing: Yes Driving: N/A

Sitting: Yes Bending: Yes

Lifting: Yes Other: Ability to use small tools

Twisting: Yes

Communication: Yes

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Inline Plastics Corp. is an EO employer – M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or protected veteran status.