It Field Services Technician

CHANDLER UNIFIED SCHOOL DISTRICT
JOB DESCRIPTION

CLASSIFICATION: TECHNICAL
TITLE: IT FIELD SERVICES TECHNICIAN
REPORTS TO: TECHNICIAL SERVICES SUPERVISOR
SALARY: RANGE 116

Job Goal

Install, configure, troubleshoot, and service computer systems and connected devices using
processes that comply with district standards and security policies.

Minimum Qualifications

• High school diploma or equivalent plus college level courses in computer technology, personal computers, operating software, basic electronics
• Ability to troubleshoot and correct operational problems involved with computer hardware and software
• Ability to communicate and work effectively with staff and the public
• Excellent problem-solving skills
• Strong documentation and communication skills
• CompTIA, A+, or CCNA certification is preferred
• Ability to analyze difficult and complex operations
• Valid Arizona Driver’s license: may need personal vehicle to travel between sites
• Knowledge of and adherence to all policies, regulations, and rules
• Knowledge and understanding of computers (Windows and Apple), related peripherals and basic operating principles
• Working knowledge of LAN/WAN components, usage, basic operating principles, and network printing

Core Job Functions

• Perform imaging and installation procedures as outlined by the IT Team and related duties as requested
• Move, add, and change computer and telephone equipment
• Respond to customer service requests and dispatches
• Update existing security software on networks and workstations
• Diagnose equipment and printer failures, replace defective components in field if possible or return to shop for repair, install loaner equipment, return, and reinstall repaired equipment
• Train users in the use of hardware and software
• Install, test, and configure new hardware and software systems, peripherals, and equipment
• Diagnose and troubleshoot network, hardware, and software problems with individual user equipment
• Perform all duties in a safe and prudent manner as directed
• Maintain accurate records of work process, work completed, inventory control and asset management tracking

Core Values/Professional Qualities

• Promote positive interactions with students, parents, coworkers, and community members
• Be flexible and adaptable to change
• Respond to all internal and external customers, as it relates to position, in a prompt, efficient, friendly, and patient manner
• Share sensitive student and staff information on a need-to-know basis
• Be a positive role model for students
• Positively accept direction
• Be responsible, reliable, and punctual
• Adhere to the dress code appropriate to the site and job
• Exercise positive problem-solving behavior and conflict resolution skills
• Adhere to District and school rules and procedures
• Direct constructive criticism toward improving the district

Physical Requirements – Office

Positions in this classification typically require: stooping, kneeling, crouching, standing, walking, sitting, finger or manual dexterity, repetitive finger motion, speaking, hearing, seeing (with correction), focusing ability, or other factors applicable for the job. Employees may be subject to travel, odors, dust, poor ventilation, workspace restrictions, and loud noises. Employees may be required to lift or exert up to 40 pounds of force to move objects occasionally, and up to 10 pounds of force to move objects frequently. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.