Executive Director Of Client Services

: Executive Director, Client Services

Reports to: Joseph Sommer, President

Department:Sales

Location: Remote

Job Type: Full time, exempt

Hiring Range: $115,000 - $135,000

About the company: Whitestone is a best in class Branded Merchandise agency that helps awesome companies create awesome branded products. Our team of Branded Merchandise Professionals help enterprise companies design and source products at scale while also managing complex seasonal and long standing ecommerce stores, fulfillment and kitting projects, uniform and award programs and large volume retail programs. Many of the brands we work with are household names, and we’ve developed a reputation over the last 10 years of growing through exceptional customer service, creativity and taking a human approach to doing business.We are proud to share that we are a 2023 Honoree of the Inc Magazine Best Places To Work Award and have graced the Inc 5000 List for Fastest Growing Private Companies in America the last five

: The Executive Director of Client Services plays an integral role in the company, with a seat on the executive leadership team. This role supports the sales team at Whitestone and are responsible for ensuring the sales team is supported from every angle internally and externally, but most importantly, through frequent communication with our customers. The Director of Client Services serves as a true leader and coach for the sales team, and sets the proper example of what it means to serve our clients and partners in ways that align with the Whitestone Ethos and Gold Standards. This individual will also be responsible for day-to-day managerial tasks to support the wellbeing of the department staff.

Key Competencies:

1) The ability to operate in alignment with Whitestone Gold Standards - You create memorable experiences and connections while developing personally and professionally with the staff, suppliers and customers you meet on your journey with Whitestone.

2) Leadership of a sales force-This role leads 20 sales professionals and requires prior experience leading and developing a sales team.

3) Demonstrated skill set of client relationship management-This role is out on the front line with sales communicating with customers on video calls daily and working with the team to grow accounts and manage customer relationships at a high level.

4) The ability to grow and develop a team- This individual will lead initiatives to continuously develop and unlock the full potential of our sales Team.

5) You’re a builder and you take initiative -Leadership by example is paramount to the success of this role.It requires an individual who understands value creation in a business.

Essential Responsibilities:

• Managing escalations with customers and vendors - Supporting sales when issues come up on projects by helping ideate with them on solutions and communication strategy. Leading with urgency and professionalism even if it means you need to drive the project home to the finish line. This role does what's necessary to create a positive outcome for our customers to create Whitestone clients for life.

• Talking virtually face to face daily with customers - This will be one measured performance metric because the role is very much meant to be out on the front lines with sales, talking with customers daily. You will be following up with customers after their first orders, acting as support for sales on project calls, reaching out regularly with inactive, growth potential or loyal customers.

• Having regular internal development meetings with all members of the sales team-These meetings are about giving sales a sounding board and working with them to review and set next action steps for managing and growing their customer relationships. Many of our favorite traits from the best managers are ones that constantly encouraged me to do better. These meetings provide the foundation for that type of relationship to grow and foster.

• Training & Development - Working with our dedicated trainer and developer to provide feedback from sales, suppliers and most importantly customers, so that training material can be created and distributed to solve feedback quickly.

• Management & Performance Reviews - This individual works with our People & Talent Manager to conduct and manage employee performance reviews within the sales department in addition to approving time off requests and working with the department at large to provide cover for individuals out for whatever reason.

• Meeting with Operations, Production and Finance Weekly - This individual sits on the company's management team which brings with it a set of responsibilities that include meeting weekly with the management team at large and separately with Department Heads to cross-department communicate and align on initiatives, goals and process improvements.

Minimum Qualifications:

• 10+ years of professional work experience in sales, client success, or account management in a marketing or advertising environment, with at least 2 years of experience selling in a B2B environment
• 5+ years experience in a supervisory role
• Ability to work in a remote environment with strong, reliable internet access
• Experience in the promotional products industry is preferred, but not required

What’s in it for me?

• Flexible paid time off
• Home Office Stipend
• Summer Fridays
• Seasonal Office Closure
• 5 years of service trip
• 401K Match up to 4%
• Company retreats
• Fun, progressive workplace and culture
• Mac Desktop or Laptop
• Medical, dental & vision benefits
• Volunteer paid time of
• Monthly fitness stipend
• Ability to work remote
• Competitive salary & bonus
• Parental Leave

Variable Compensation:In addition to a base salary, this role is eligible to participate in Whitestone’s 2023 Company Bonus plan.

Company's website:whitestonebranding.com