Remote Client Services Associate

Job Overview: Remote Opportunity Part Time Full Time Company Perks Flexible Schedule Training Provided

Key Responsibilities:

• Communicate with clients via phone, email, and chat
• Manage client relationships and provide exceptional customer service
• Collaborate with the team to develop and implement strategies for improving client satisfaction and retention
• Assist in developing and implementing client retention strategies
• Collaborate with team members to improve client experience
• Contribute to the development of new client relationships and business opportunities
• Assist clients in providing our services and offerings
• Troubleshoot and resolve client issues
• Provide product and service information to clients
• Maintain accurate client records and update databases as needed
• Respond promptly to client inquiries and concerns via email, phone, and chat
• Manage client accounts and ensure satisfaction

Qualifications:

• Excellent communication skills, including strong writing and phone etiquette
• Ability to multitask and work in a fast-paced environment
• High school diploma or equivalent required
• Ability to multitask and prioritize in a fast-paced environment
• Excellent communication and interpersonal skills
• Detail-oriented and highly organized
• Prior experience in a customer service or client-facing role but not required

Offer Details:

This is a remote position with flexible scheduling options available for both part-time and full-time candidates. Company perks include opportunities for professional development and growth. Training provided.

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