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Client Services Director Jobs

Experiential Director, Financial Services Client (Events) - Remote | Wfh
By Get It Recruit - Hospitality At Stamford, CT, United States

Octagon is the global leader in sports, entertainment, and experiential marketing, operating under the Interpublic Group umbrella. We specialize in transforming the world of sports and entertainment ...

Director Of Operations, Client Services
By Confidant Recruiting, Inc. At San Diego County, CA, United States
Proven experience in operations management including building and scaling departments from the ground up.
Experience in building and managing high-performing client relations teams, overseeing onboarding, account management, upselling, retentions, and other aspects of client interactions.
Excellent leadership and people management skills, with the ability to motivate and guide teams to achieve targets and exceed expectations.
Prior experience in a Director-level or similar leadership position, showcasing your ability to build and manage successful client relations departments.
Build, manage and scale the agency’s client-facing department, ensuring exceptional service and successful outcomes.
Develop strategies for engaging, retaining, and maximizing the client experience, fostering long-lasting relationships.
Director Of Client Services
By GemHarvest Executive Recruiting At Washington DC-Baltimore Area, United States
Track record of superior client services skills, attention to detail, and time management
Manage and Support Client Service Associates at several firm offices
Competitive compensation package including significant base salary, benefits, and bonuses
8+ years Private Wealth RIA experience working with UHNW clients
Knowledge of Fidelity and Schwab custodial platforms
Work closely with custodians to implement key initiatives and tasks
Director, Client Services Jobs
By Abarca Health At United States
Lead Account Executives and Account Managers in providing superior client service.
Ensure that clients’ relationships, needs, and requests are managed in a timely and high-quality manner.
10+ years of experience in Medicare Operations, PBM Operations, PBM Client Services, or other related experience.
Experience in presenting to clients, partners, internal stakeholders, and other audiences within the industry.
Excellent problem-solving skills and bringing cross-functional teams to influence lasting change.
Excellent oral and written communication skills.
Associate Director, Client Success Services
By Linnovate Partners At San Francisco, CA, United States
Experience in fund operations or relationship management is a plus
Strong business acumen, good leadership and project management skills
Present sales, revenue and expenses reports and realistic forecasts to the management team
High integrity and accountability for proposing solutions, time management and reporting back to management in a timely manner
Approach clients proactively to establish underlying needs, understand clients and their requirements, and to sell services provided by the firm
Achieve growth, hit sales targets and actively manage sales program
Senior Director, Client & Delivery Excellence (Patient Services)
By EVERSANA At Mason, OH, United States
10+ years’ healthcare operations management experience; Patient Support Programs experience
10+ years’ experience in patient/hub services, pharmacy services, account management preferred
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
Ensuring work is accomplished effectively by managing employee performance, workforce management and other resources
Client, vendor, and program partners relationship management
Established record of utilizing tact, diplomacy, good judgment and negotiation skills to achieve mutually beneficial goals for an organization
Director Of Client Services
By Proven Recruiting At San Diego, CA, United States
Excellent leadership, communication, and project management skills
Partner with small and mid-sized businesses to support their employee benefits offerings
5+ years in employee benefits, including 2+ years in a leadership role
Lead, mentor, and coach a team of 3 Client Relations Managers
Benefits include health insurance, 401(K) with match, and PTO
Detail oriented and organized with an entrepreneurial mindset
Client Services Director Jobs
By SIMPSON Healthcare At United States
People management and mentoring experience preferred.
Leads all project management efforts of assigned projects including timelines, quality, budget, strategy and specs.
Strong attention to detail, specifically in the science of project management.
Embraces and strengthens the client relationship, with SVP, to ensure an exceptional client experience and 100% client retention.
Pro-actively develops, manages and communicates timelines and milestones of all assigned projects.
Manages all project details to ensure all actions are accomplished in a timely and accurate manner.
Director Of Client Support Services
By Synoptek At Las Vegas, NV, United States
Participate in or lead new technology adoption endeavors within CSN to expand and enhance the support services offered to its customers
ITIL Certification, or PMP Certification, a plus
Customarily has at least 7 years of job-related experience in tech industry or related field
Ability to develop a profound understanding of CSN's educational institutions and learning centers, enabling effective support aligned with their specific needs
Cultivate and maintain exceptional customer satisfaction for CSN's clients by promptly addressing their support needs and ensuring efficient issue resolution
And facilitate the installation, maintenance, and optimization of IT systems, hardware, and software to ensure seamless operations for clients within CSN
Director Of Client Services
By cBEYONData At Washington, DC, United States
Demonstrated leadership abilities, including team management and development.
Provide guidance and support to project managers, ensuring they have the necessary resources, skills, and information to achieve project objectives.
Proficiency in project management methodologies and tools. PMP Preferred.
Effectively lead the project managers to ensure quality performance and client satisfaction.
Manage and mentor project managers, fostering a culture of excellence, collaboration, and continuous improvement.
Set performance expectations of the project managers, conduct regular contract performance reviews, and provide coaching and feedback to support professional growth.
Client Services Director Jobs
By VistaJet At Fort Lauderdale, FL, United States
Assessing workload / skill distribution and carry out quality assurance and performance management of Executives within your Client Team;
Required Skills, Qualifications, And Experience
Excellent team leadership, managerial and communication skills;
Overseeing the flight booking process and experience of clients within pod, directly managing the Executives responsible for handling booking requests;
Ensuring adequate training, mentoring and upskilling of Executives and the motivation and constant engagement of the team;
Extensive flight operations experience that you will be able to use to make decisions and coordinate response to situations;
Director Of Client Access Services
By Compass Health Network At Wentzville, MO, United States
Time card management - manages time sheets
Conduct and/or coordinate with Licensure/Certification Supervisor to provide regular supervision with staff (and maintain appropriate supervisory documentation)
Provide regular feedback to Client Access Specialists in need of training and education
Abide by all professional, certification and corporate ethical standards
Assist with consultation and ongoing opportunity for skills development as professionally able
At Least Five (5) Years Of Professional Experience Required
Director Of Client Services !!
By Blue wheel At United States
Excellent planning, project and time management, and decision-making skills with the ability to self-manage numerous projects simultaneously
Demonstrated project management skills and proven ability to deliver results in a fast-paced, deadline-oriented environment
Driven by KPIs with the soft skills to manage high-level relationships with both clients and employees
○ Scorecard Building / KPI Management
Relying on your experience to improve existing processes and documentation as needed for growth and efficiency
5 years + experience successfully leading a team, preferably in a high-growth or agency environment
Director Of Client Services
By GemHarvest Executive Recruiting At Reston, VA, United States
Track record of superior client services skills, attention to detail, and time management
Provide excellent client experience for ultra-high net worth clients
Competitive compensation package including significant base salary, benefits, and bonuses
7+ years Financial Services, preferably RIA experience working with UHNW clients
Bachelor’s degree in Business, Finance, or a related field
Knowledge of Fidelity and Schwab custodial platforms a plus
Account Director, Client Services (Dmus) - Us Remote
By DEPT® At Illinois, United States
You are skilled at effectively communicating/teaching optimization tasks to multiple team members at once and have past experience managing managers
Successfully scaling layers of management and ensuring career pathing/goals are being established for every member of your team.
To hold your own talking growth strategy, SEO, CRO, analytics and measurement with marketing managers and C-Level executives alike
Experience acting as an escalation point for clients, evaluating team services levels and proposing improvements
The ability to identify upsell opportunities across all agency offerings and execute on those opportunities to grow revenue on existing clients
Proven prior work experience managing a P&L and hitting margin targets
Director Of Client Services
By Access Healthcare Services At Dallas, TX, United States
Excellent client relationship and process management skills.
Must have a minimum 10 years of revenue cycle management experience working in a global delivery model.
To collaborate with internal operations leadership, solution team and finance teams to develop and submit client value proposals.
Analytical and critical thinking skills.
Proven analytical and root cause analysis capabilities.
Excellent writing, communication skills and strong interpersonal skills.
Group Director, B2B Hospitality (Payment Services Client + Global Hospitality Client)
By WRK At United States
Manage finance trackers, budgets, and program reconciliations
8-12 years of work experience in hospitality or experiential marketing
Passion for hospitality, sports, entertainment & travel, and events/experiences, ranging from large-scale custom experiences to small-scale turnkey events
Your organizational skills and attention to detail, including the ability to prioritize multiple projects simultaneously, are outstanding
Pretax Transportation/Commuter Benefits and Parent Travel Program
EXPERIENCES / Responsible for planning and driving events and white glove hospitality programming
Director Of Client Services
By WEX At United States
Maintain professional and technical knowledge of the offered services and configurations.
Proactively manage team resources and staffing needs by evaluating both current and future state needs against current capacity.
Assess and manage brokers/vendors relationship to build strong partnership and promote growing our existing and new client business.
Hold weekly team meetings with assigned Delivery Managers and Support Specialists to deliver company messages and gauge client statuses.
Be educated on internal product roadmaps and continuously assess client needs and feedback against service offerings.
Current processes and consulting client and internal team on best practices, alternative methods and unsupported tasks.
Executive Director Of Client Services
By Whitestone At United States
5+ years experience in a supervisory role
Experience in the promotional products industry is preferred, but not required
Ability to work in a remote environment with strong, reliable internet access
Medical, dental & vision benefits
Fun, progressive workplace and culture
5 years of service trip
Associate Director, Measurement Client Services
By LoopMe At New York, United States
Account Management experience in the AdTech space; delivering excellent client service and managing SLA's
Strong interpersonal skills at all levels of an organization with the ability to manage up and down
Lead and develop a team of account managers, acting as a point of escalation
Collaborate with sellers and account managers on key client strategy, supporting on calls and demos
Experience in managing, training and evaluating teams
Experience in creating operational processes; managing their implementation and adoption

Are you an experienced Client Services Director looking for a new challenge? We are looking for an innovative and passionate leader to join our team and help us continue to provide exceptional service to our clients. If you have a track record of success in client services and are looking for an opportunity to make a real impact, this could be the perfect role for you!

Overview The Client Services Director is responsible for providing exceptional customer service and developing strong relationships with clients. They are responsible for managing client accounts, responding to client inquiries, and ensuring client satisfaction. The Client Services Director must have excellent communication and problem-solving skills, as well as the ability to manage multiple projects and prioritize tasks. Detailed Job Description The Client Services Director is responsible for providing exceptional customer service and developing strong relationships with clients. They are responsible for managing client accounts, responding to client inquiries, and ensuring client satisfaction. The Client Services Director must have excellent communication and problem-solving skills, as well as the ability to manage multiple projects and prioritize tasks. The Client Services Director will also be responsible for developing and implementing strategies to increase customer satisfaction and loyalty. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer service principles and practices
• Ability to develop and maintain strong client relationships
• Excellent problem-solving skills
• Ability to work independently and as part of a team
• Knowledge of customer service software and systems
• Knowledge of sales and marketing principles
Job Qualifications
• Bachelor’s degree in Business Administration, Marketing, or related field
• 5+ years of customer service experience
• 3+ years of management experience
• Knowledge of customer service software and systems
• Knowledge of sales and marketing principles
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of sales and marketing principles
• Knowledge of customer relationship management (CRM) systems
• Knowledge of project management principles and practices
Job Experience
• 5+ years of customer service experience
• 3+ years of management experience
• Experience in developing and implementing customer service strategies
• Experience in developing and maintaining strong client relationships
Job Responsibilities
• Manage client accounts and respond to client inquiries
• Develop and implement strategies to increase customer satisfaction and loyalty
• Develop and maintain strong client relationships
• Monitor customer service metrics and analyze customer feedback
• Develop and implement customer service policies and procedures
• Train and manage customer service staff
• Monitor customer service software and systems
• Develop and implement sales and marketing strategies