Engagement & Partnerships Lead, Bezzy

AT A GLANCE
Healthline Media’s mission is to support the individual journey to lifelong well-being through exceptional content and products that power healthy actions. We are the world’s leading digital health publisher with our brands Healthline.com, MedicalNewsToday.com, Greatist.com, PsychCentral.com, and Bezzy.com. More than 275 million people worldwide and 90 million people in the U.S. visit Healthline Media’s sites each month. We are a purpose-driven organization, part of RVO Health, with a vision to create a stronger, healthier world.
About Bezzy
Bezzy, part of the Healthline Media and RVO Health portfolio, is an online community committed to providing helpful resources and empathetic support for anyone navigating life with a chronic condition. We create a safe, authentic environment that allows for shared vulnerability and relatable content. We believe "community" is not just a place or a group: it’s a feeling and a resource that inspires all of us to live better every day.
We have 9 Bezzy communities, with more coming soon. Each one offers:

• Informational, empathetic articles created specifically with the community in mind
• A safe, moderated, and supportive community filled with people who truly understand
• Guided text-based live chats with a community guide
• 1:1 messaging to connect with other community members

About You
As the Bezzy Engagement & Partnerships Lead, you will be responsible for maintaining and building upon Bezzy’s mission to create a safe, moderated experience for people living with a chronic condition. You will plan and manage programming for a growing team of Community Guides who bring first-hand experience and expertise to drive member engagement and value. You will also grow Bezzy’s reach by building strategic partnerships that expand our network of patient advocates and community KPIs.
You have previous experience with managing online communities and/or project management, have a knack for relationship building, possess excellent multitasking skills, and have an inherent interest in Health & Wellness as it pertains to chronic conditions.
What You’ll Do
Bezzy Guide and Ambassador Program Management

• Coordinate live chat guest hosts
• Collect Bezzy Guide feedback, bugs, and other issues and troubleshoot with cross- functional teams
• Troubleshoot or elevate any issues or questions from ambassadors or Bezzy Guides
• Lead ambassador group communication
• Manage Bezzy Community Guides, including but not limited to:
• Lead regular meetings with Guides to communicate announcements, brainstorm ideas, and troubleshoot issues
• Help with facilitating Bezzy Guide deliverables for special requests across various internal teams
• Pilot a new Bezzy ambassador program to establish long-term relationships with the most active Bezzy community members
• Promote and drive engagement for live chats
• Lead hiring and contracts for Bezzy Guides as needed, including but not limited to: vetting, contracting and interviewing
• Manage Bezzy Guide live chat calendars
• Manage Bezzy Guide budget and review and approve Bezzy Guide invoices
• Note: Occasional night and/or weekend work may be required to respond to or elevate urgent issues
• Create and maintain best practices documentation, and ensure adherence to legal/compliance measures for Bezzy Guides and moderation
• Track and analyze live chats and other engagement features or events to improve performance, set benchmarks, and provide recommendations
• Train Bezzy Guides on new product features and updates and ensure they are adhering to internal guidelines and best practices
• Present training and overview of Bezzy to potential new Bezzy Guides
• Establish ambassador program logistics, goals, and success measurement

Community Management

• Update a monthly insights performance report on top performing live chats and conversations within the communities; share findings with relevant teams
• Share Bezzy community performance and insights at monthly team meetings
• Monitor Bezzy Community forums and flag and/or escalate issues that violate community guidelines. Post comments, respond to members as needed within the platform as an administrator
• Support the planning and testing of new Bezzy features for products like push notifications and live chats
• Source user-generated content (UGC) from the community members for promotion across marketing channels
• Conduct and report on social listening in order to optimize community forums and relay feedback to Bezzy team
• Collaborate with the broader Bezzy team to meet business KPIs; lead the charge from a community-first perspective to achieve these goals
• Regularly update Community FAQ pages to reflect latest updates and user feedback

Bezzy Partnership Program Management

• Keep track of data and goal tracking, present findings to team, and brainstorm partnership improvements and efficiencies including how partners can best work with different Bezzy teams and coordinate that communication
• Execute partnership contracts and/or payment facilitation as needed
• Lead outreach for new nonprofit partnerships with the goal of driving community growth and engagement
• Build and maintain relationships with partners, be their main point of contact, send regular correspondence to organize collaborative work

What We’re Looking For

• Experience working on an app or consumer-facing product is a plus
• Strong attention to detail, critical-thinker, and problem-solver mindset
• Excellent interpersonal and communication skills, both written and verbal
• 2+ years of project management and/or community manager (or similar role) experience
• Experience working in the Health & Wellness space is a plus
• Ability to identify and track relevant community KPIs
• Strong organizational skills with the ability to manage multiple priorities

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.
Starting Salary: $60,000 - $100,000

• Flexible Spending Accounts
• Holiday Pay
• Paid Parental Bonding Benefit Program
• 401(k) with match
• Paid Time Off
• Note actual salary is based on geographic location, qualifications and experience
• Employee Assistance Program
• Life Insurance
• Short and Long-Term Disability Insurance
• Health Insurance Coverage (medical, dental, and vision)

Who We Are
Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world.
RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife.
We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.
RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.
We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].
RVO Health Privacy Policy: https://rvohealth.com/legal/privacy