Enablement Customer Success Performance Partner

Company Overview

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

What you'll do

Reporting to the Revenue Enablement organization, this person will act as the “Chief Enablement Officer,” a key business partner, to a Customer Success (CS) leader of an assigned region or segment. This role will be an experienced, trusted, data-driven strategic advisor who will help develop the revenue enablement strategy aligned with the business’ priorities and objectives and key results (OKR). They will act as a strategic advisor, owning the strategic end-to-end enablement plan and calendar to design, deliver and track enablement programs to accelerate talent development across products, industry and segment knowledge, and role-based competencies that lead to better customer conversations and revenue growth.

This position is an individual contributor role reporting to the Senior Director, Global Performance Partners.

Responsibility

• Demonstrate thought leadership and expertise in the latest enablement trends, tools, programs, and technologies
• Analyze and interpret key sales and CS metrics to identify gaps and define the most relevant enablement programs required to impact business metrics
• Understand industry and GTM approach and use knowledge to build credibility and trust with leaders
• Manage stakeholders cross-functionally to design and deliver a multi-modality aligned enablement plan with outcomes that drive revenue growth and customer success
• Partner closely with the Global Content, Delivery, and Learning Operations Teams in Enablement to drive an integrated enablement quarterly and annual plan
• Identify, develop, and maintain a framework for role-based competencies
• Architect learning experiences and solutions to help the field with what they need to know and do to have great customer conversations
• Design and ensure the execution and deployment of the end-to-end enablement strategy, plans, calendar, and agenda for the aligned Customer Success Organization

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 5+ years of combined experience in CS and enablement function
• 8+ years of experience

Preferred

• Ability to represent complex concepts into a curriculum that sales and CS professionals can absorb and apply
• Strong communication and interpersonal skills
• Demonstrated ability to design enablement strategies and oversee the execution of learning solutions to drive outcomes with the ability to work closely with a wide range of stakeholders
• Experience with all customer-facing roles and activities
• Proven track record of getting stuff done and driving adoption
• Prior CS experience
• Analytical skill set to drive insights from data and measure the impact of enablement programs at scale
• Attention to detail and exemplary organizational skills
• Strong executive communication, collaboration, and influencing skills at senior levels
• Can communicate effectively, written and verbally, with sales, customer success, marketing, and operations teams to find gaps in resources and training
• A strategic thinker able to formulate enablement programs that are high-impact and scalable, always keeping the end goal in mind

Life at DocuSign

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at [email protected].

If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at [email protected] for assistance.

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