Customer Success Partner Associate Jobs

3+ years customer support experience in a technology/education/internet/service field.

3+ years’ experience with inbound/outbound calls.

Excellent verbal and written communication skills.

Provide quality support in the areas of handling questions, troubleshooting, and account assistance.

Escalate issues that cannot be immediately resolved and proactively provide updates to customers on open cases.

Work with other departments when necessary as client advocates to ensure resolution.

Leverage technology, tools, and automation to manage your book of accounts at scale

2+ years of experience in SaaS in customer-facing roles (e.g., customer success, marketing, product implementation, sales, etc.)

Moderate Excel experience (formulas, filtering, vlookups)

Experience delivering presentations, leading customer calls, and fielding customer questions

Startup experience, especially in a B2B SaaS or data company

Basic knowledge of data science

Educate customers on Figure and our products with knowledge and enthusiasm

Gather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience

Participate in new training and licensing programs to expand the team’s capabilities

Confident, friendly and compassionate communication skills

Company HSA, FSA, Dependent Care, 401k, and commuter benefits

Be the first point of contact and advocate for our customers

We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

You have minimum of 1+ years of relevant work experience, including client facing experience

Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership

Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them

2-3+ years of experience in a Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred

This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence

Experience assisting or working with technical products

Solutions-oriented with strong problem solving skills

Has experience serving and partnering with large-scale business solutions at Fortune 500 companies

Minimum requirements for the role:

2-3+ years of experience in a Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred

This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence

Experience assisting or working with technical products

Solutions-oriented with strong problem solving skills

Has experience serving and partnering with large-scale business solutions at Fortune 500 companies

Minimum requirements for the role:

2-3+ years of experience in a Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred

This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence

Experience assisting or working with technical products

Solutions-oriented with strong problem solving skills

Has experience serving and partnering with large-scale business solutions at Fortune 500 companies

Minimum requirements for the role:

Steer the team of program leads and project managers responsible for delivery of solutions and services to defined success KPIs.

Own the P&L of the assigned Accounts and ensure effective reporting and financial tracking working closely with Finance and Delivery functions.

Demonstrable lifecycle experience of digital projects

Demonstrated experience negotiating and closing statements of work and similar agreements with customers

Experience working with virtual teams across multiple geographic locations.

A strong consulting, business and sales background, with extensive related experienceis a preference.

Excellent organizational and time management skills including the ability to prioritize and multi-task activities across many customers at once.

Communicate “voice of the customer” feedback to upper management and help drive strategic initiatives and program improvement.

Outstanding cross-functional collaboration skills to bring key Imprivata functional areas together in order to solve customer requirements.

2-4 years’ experience in customer facing role.

Knowledgeable with CRM systems, preferably SalesForce.com and Gainsight

Excellent problem-solving skills and ability to navigate challenging situations in a professional manner.

Co-manage HeadLight’s hardware leasing program including inventory management, mobile device management, and cellular service processes

Develop and demonstrate industry and solution knowledge in order to consult with customers on both technical and process decisions

Develop customers into HeadLight experts and advocates through training development and delivery (both remote and in person)

Develop expertise in HeadLight's product offerings, business model, services, and Customer Success best practices

Proven track record of supporting SaaS offerings and enabling

Minimum of 2 years experience in a customer support or customer success role working with business customers on complex software systems

We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

You have minimum of 4+ years of relevant work experience, including client facing experience

Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership

Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them

We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

You have minimum of 4+ years of relevant work experience, including client facing experience

Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership

Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them

Salary Range: $85,000 - $110,000

Bachelor's Degree in related field preferred or equivalent combination of education and experience required

Teamwork and flexibility and the ability to adapt to different management levels and work assignments

Address all customer inquiries with a focus on increasing satisfaction and providing a worry free experience

Triage unique situations and strategically determine a save offer or applicable discount that are within pre-established limits

Minimum 2 years relevant experience in customer care, support and/or customer retention

Strong written and verbal communication skills

Engage in customer success activities including onboarding, training, customer support, project management, renewals, and cross-sells / up-sells

Minimum one-year in a customer success/account management role

Manage client health metrics with technology (Salesforce, Pendo or Internal dashboards)

Partner with Sales and Finance teams for achieving retention, cross-sells, up-sells, and forecasting

Experience in market research preferred

Exceptional verbal and written communication skills

Contraqer, the leading provider of friction free procurement management software is seeking a Customer Success Associate (CSA).

·Ability to effectively handle challenging customer situations and change management

·Strong problem-solving skills coupled with reasoning to be able to resolve problems or offer alternate solutions

·Excellent communication skills; written, verbal, and presentation

·Establish an on-going, trusted advisor relationship with the customer

·Provide training (web-based and on-site) to customers

Previous experience in tech, crypto, finance, or fintech.

Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto.

Motivated by our mission and creating a seamless experience for our highest value customers.

Provide best in class customer support, handling customer contacts through to resolution, including collaborating across teams of subject matter specialists.

Champion clear communication with internal and external partners to align on solutions and drive results.

Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.

Knowledge and experience with Salesforce CRM

Manage performance marketing to deliver marketplace and partner success

Work with agency partners to manage budgets, report on KPIs, adhere to timelines, and ensure campaigns achieve stated goals

Proactively develop and enforce workflows with business partners, manage requests, timelines and communication with stakeholders

3+ years of professional experience in a fast-paced marketing or sales environment

Experience running paid media campaigns, measuring their performance, and optimizing them.

Handle incoming support requests and manage tickets in a timely manner

Efficiently manage onboarding of new customers to help them learn, understand and use our platform.

Strong customer-facing and presentation skills for routine calls and product tutorials

Impressive communication and technology skills

Experience working with small teams and able to work in different capacities

Act as the main point of contact for B2B customers

1+ years of specific experience in pharma account management or marketing agency experience is highly preferred

Manage and present timelines and status reports for assigned projects (inclusive of contract, campaign, financial, and performance data).

Manage a high volume of projects under tight deadlines with the ability to prioritize/time manage.

1+ years of professional experience

Excellent organization and documentation skills

Set appropriate expectations with internal teams. Negotiate timelines and ensure that all deadlines are achieved.

Understand industry and GTM approach and use knowledge to build credibility and trust with leaders

Manage stakeholders cross-functionally to design and deliver a multi-modality aligned enablement plan with outcomes that drive revenue growth and customer success

5+ years of combined experience in CS and enablement function

Strong communication and interpersonal skills

Attention to detail and exemplary organizational skills

Analytical skill set to drive insights from data and measure the impact of enablement programs at scale