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Technical Enablement Manager Jobs
Company | Intercom |
Address | Chicago, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-10-17 |
Posted at | 8 months ago |
Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy.
- Design and deliver training/learning programs that support a globally distributed learning audience (in-person, remote and self-paced learning approaches)
- Work with leadership to scope and support change management for sales cycle processes that involve the Solutions teams
- Use your knowledge of Enablement and the Sales cycle to define key focus areas to make the biggest impact in revenue
- Scope enablement requests to assess the right learning and communication approach
- Support Integration Partnerships by developing content and resources to help drive adoption of Intercom
- Build strong relationships with Go-to-Market Enablement team, as well as Solutions team leaders, to support the business’ short term and long term needs
- Scope, design and develop curriculum to educate customer-facing teams on Intercom products and new product releases.
- Work cross-functionally to create enablement content for mid to late stage sales activities, such as Technical Discovery, Demo and Proof of Concept, as well as post-sales activities such as Implementation and Adoption.
- A solid understanding of software selling and buying cycles
- Ability to build strong cross-functional partnerships, including senior leadership
- An intuitive sense for chunking, sequencing and layering (taking complex or large volumes of information and delivering the right information, in the right way, at the right time)
- Experience with Intercom is a plus
- Experience scoping, designing, creating, and delivering learning curriculum, both in-person and virtually
- Impeccable communication skills, both written and verbal; active listener
- Technical acumen with an understanding of technical concepts such as Single Sign On, SAML, Platform Integrations, API usage and data integration especially RESTful APIs
- A track record for creating innovative enablement ideas to increase customer retention and product adoption
- 8-10 years experience in Technical Sales Enablement, and / or Sales Engineer, Solutions Engineer, or technical Customer Success Manager roles in a B2B software organization.
- Knack and comfort of working collaboratively with global teams
- Fun events for Intercomrades, friends, and family!
- Open vacation policy and 10 corporate holidays
- Comprehensive medical, dental, and vision coverage
- In-office bicycle storage
- 401k plan
- Regular compensation reviews - great work is rewarded!
- Competitive salary and meaningful equity
- Paid Parental Leave Program
- Catered lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Proof of eligibility to work in the United States is required.
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