Dual Front Office Manager

SUMMARY

Location: Courtyard/Residence Inn by Marriott Charlotte/Northlake

Position Type: Management

The starting pay rate for this position is $23.00 per hour

As our Dual Front Office Manager, you will be involved with all aspects of the front office operations. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded.

This position may require flexible scheduling availability.

Job Requirements:

• Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
• Recommend local attractions and restaurants for guests to visit
• Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types
• Prepare team member schedules in accordance with budgets and business forecasts
• Inform guests of all hotel services and amenities
• Ensure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed
• Ensure that departments achieve or exceed guest's service expectations
• Work with other departments to ensure maintenance requests are being communicated and completed and only clean and functional rooms are being assigned upon check-in

Job Qualifications:

• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Readily available and approachable for all guests while providing excellent guest service
• Ability to multitask, prioritize and manage time
• Highly motivated team player with strong initiative and desire for achievement
• Ability to work well in stressful situations
• Ability to operate hotel PMS Systems

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Employee Assistance Program
• Pet Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Healthcare including Medical, Dental, and Vision Insurance
  • HSA & FSA plans available!
  • Dependent care FSA
• Family Leave
• Identity Theft Protection Insurance
• Paid Sick and Vacation Time
• PTO and Payroll Incentives for Annual Wellness Exams
• Commuter benefits including transit & parking
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Discounts for friends and family within your hotel brand
• Referral bonus program to ANY of our locations
• Incentive based bonus program
• Career Growth through our in-house training program with a path personalized to your desired goals
• Team Member of the Month, Quarter, and Year recognition and bonus
• Free room nights at our hotels and employee discounts within your hotel brand

Equal Opportunity Employer