Front Office Assistant - Orlando Health Cancer Institute

Position Summary

Orlando Health Cancer Institute specialized cancer treatment through a multidisciplinary approach that provides patients with an expert team of medical, radiation and surgical oncologists, pathologists, radiologists, nuclear medicine doctors, advanced practice nurses and other support staff.

Position Summary

The Front Office Assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities

Essential Functions

• Interacts with patients and families in a professional manner.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Obtains accurate and complete patient demographic and insurance information.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.
• Participates in Quality Assurance/Quality Indicator activities as assigned.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting