Front Desk Supervisor Jobs

Company Description

Starting pay rate: $18 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

Westgate Blue Tree Resort offers you the opportunity to welcome guests to our beautifully landscaped property in Lake Buena Vista near world-famous theme parks and help them enjoy a truly memorable Central Florida vacation getaway. As a member of the Westgate Blue Tree team, you will experience a truly unique and rewarding work environment.

As a front desk supervisor, you are responsible for ensuring we provide the highest level of guest service and that our standards are met and always maintained.

As the Front Desk Supervisor, you will:

• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle, and travel directions
• Balance all cash, credit card, and other postings to the daily report at end of the shift.
• Answers all phone calls to the front desk and operator, and transfers calls as needed.
• Serves as Manager of Duty in the absence of the General and Front Office Manager. Supervises Front Desk, Night Auditors, and Guest Services Agents
• Issues room keys
• Posts charges including rent, phone, and miscellaneous fees to guest folios.
• Computes bills, collect payments and makes change for guests.
• Remains aware of room occupancy and availability
• Able to listen and find solutions to guests’ problems
• Turns on or restricts guest phones as needed
• Makes and confirms reservations
• Handle and count cash and process credit card payments and credits.
• Train all new Front Desk personnel
• Makes cash deposit in safe
• Explain room charges to guest and accepts payment by cash, check or credit card.
• Greets, registers, assigns rooms to guests, and inputs information into the property management system
• Collects and posts security deposit as each guest checks in.
• Other duties as assigned
• Coordinate with housekeeping when VIP Guests arrive
• Checks guests out of property management and phone system.
• Schedules and directs Front Office team members as needed

Qualifications

To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English conversationally. Additionally, the person must possess and adhere to the following core values:

• Integrity
• Work Ethic
• Passion

Requirements

• Required to pass a background check, drug test, and prove eligibility to work in the United States
• Must be to lift up to 15lbs
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Excellent customer service skills
• Must be able to stand for long periods of time
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner

Additional Information

Why Westgate?

• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Advancement & development opportunities
• Employee Assistance Program (EAP)
• Flexible Spending Accounts
• Pet Insurance
• Paid Time Off (PTO) – vacation, sick, and personal
• Comprehensive health benefits – medical, dental and vision
• Paid Holidays
• Wellness Programs
• Tuition Assistance
• 401K with generous company match
• Community Involvement Programs
• Family benefits including pregnancy, and parental leave and adoption assistance
• Military Leave
• Get access to your pay as you need it with our Daily Pay benefit

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.