Front Office Manager Jobs

Residence Inn by Marriott Orlando convention center is seeking an experienced Front Office Manager for their hotel. Competitive starting pay rate based on experience. Must have open availability, including holidays and weekends.Company benefits include health insurance, vision, dental, 401k, employee discounts, and much more.

Supervisory Responsibilities

Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Essential Job Functions

• Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork.
• Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter.
• Prepares work schedules in accordance with forecasted occupancy.
• Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation.
• Participates in daily Yield Management Meetings.
• Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis.
• Prepares payroll and schedules are required; monitors actual vs. budget payroll activities.
• Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.
• Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc.
• Supervises day to day activities of front desk, bell, and van drivers staff.
• Coordinates staffing and payroll to conform with productivity and budgetary standards.
• Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area.
• Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget).
• Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports.

Experience/Education

College degree in Hotel Administration; 2‐3 years hotel management/supervisory experience or equivalent combination of education and experience.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.