District Partnerships District Success Partner

Organizational Information

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who push the boundaries of technology. We create seeds of learning that become the catalyst for the world’s innovations. Within the Pearson Virtual Schools (PVS) division we have reimagined K-12 education through our virtual school and curriculum offerings. Our schools, Connections Academy and Pearson Online Academy, provide a best-in-class online learning environment for K-12 students to acquire the skills and confidence they need to adapt and thrive in a changing world. We also support school districts with curriculum, teachers, and technology as they make the shift to online. The COVID-19 pandemic introduced significant disruption and transformation to the K-12 learning market. And as a result, our category has seen explosive growth and our business has experienced enormous increases in awareness and enrollments. This presents an incredible opportunity for our team to chart a ground-breaking path through this shifting environment to achieve continued success.

Purpose Summary

The District Partnerships (DP) Customer Services team orchestrates account management and service delivery with a focus on academic and financial performance optimization. The District Success Partner (DSP) is responsible for the effective implementation of PVS products and services by clients to ensure outstanding academic and business outcomes, as well as manages a small portfolio of district partnership (DP) customers. A District Success Partner in this role will focus on providing training on use of products and services and product knowledge to clients. Additionally, the role performs a variety of activities, including acting as an account liaison to our customers, issue resolution, business measurement and reporting, curriculum development, mentoring of clients/staff and other responsibilities. This position is 100% remote.

Core Tasks and Responsibilities

Develop, maintain and implement any required customer trainings to support the use of products and services

Develop, maintain and implement Family Engagement Sessions for clients to promote enrollment in their educational programs.

Act as subject matter expert in various products and services for DP customers

Partner with internal team members and assist other internal teams such as Sales, Teaching Services, and Marketing to ensure processes are in place to support the unique needs of DP customers

Assist in development of effective customer communication tools for site-based accounts

Partner with internal Development teams to create and test products and processes for DP customers

Manage a portfolio of online programs as the lead point of contact for customer relationships, including client onboarding and fulfilment

Develop and maintain strong customer relationships to stay current on their changes in policies, processes, and state legislation including special education procedures, graduation matriculation, etc.

Assist with prioritizing client needs and desires for improving products and services

Provide a relationship health status on a set cadence to management

Assist with onboarding new clients and renewing clients for effective start of school. Conduct end of program evaluations and continuous improvement planning with clients

Oversee the implementation of the online curriculum and program, school, or district operation protocols

Assist clients with identifying and developing tools and reports to meet the mandates of their local, regional, and state-wide policies

Provide back up support, as needed, to DP customers

Contribute to client renewal efforts in partnership with Sales

Effectively manage project plans and deliverables to ensure deadlines are met

Additional duties as assigned

Required Skills, Experience, and Competencies

Bachelor’s degree in education or related field, preferred

5+ years of client management experience, preferred 3+ years of experience training on educational products, preferred

Virtual education experience, including strong understanding of how to implement online learning programs

Ability to compile and interpret data

Excellent communication skills, both oral and written

Customer focused approach to resolving issues

Demonstrated ability to work well in a fast paced and challenging environment

Ability to collaborate across functional areas and all levels of the organization

Takes ownership of individual tasks, as well as those of the team, regardless of outcome

Technologically proficient with workplace software such as Microsoft Office and Google Suite products

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PROJECT/PROGRAMME MANAGEMENT

Organization: Virtual Learning

Schedule: FULL\_TIME

Req ID: 11894

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