Customer Success Manager Jobs

If you’re intrigued by innovation, love the art of delivering excellence to customers, and are inspired by a work hard / play hard team environment – keep on reading!

Software is developed to solve business challenges. While technology providers have rallied to bring more efficiency to most areas of a business, via software, Accounts Payable (AP) processes have been highly ignored.

In October 2021, we’re proud to have become certified as a Great Place to Work®️ in the US. Our company culture is our top priority!

Main activities and responsibilities:

• Achieve your upsell quota, churn rate, usages, Services
• Customer engagement with R&D
• Become a trustworthy partner of your customers
• Support your customers in the use of the Yooz solution
• Motivate your customers to recommend you to their subsidiary relations, networks
• Ensure customer satisfaction and loyalty

Prerequisites:

• You generally feel like consultant and enjoy advising your customers
• You have experience as a CSM ideally acquired within software publishers
• You have a good IT culture (accounting skills would be a real asset) and you are curious about the technical side of the software
• You have had the opportunity to organize webinars, online demonstrations, or you feel comfortable in this mission

Benefits

Yooz cares about people and centers on its employees, values and vision. Yooz strives to provide a collaborative environment where each person feels encouraged to contribute to the company's success. Here are some benefits and assets the company offers:

• Bi-monthly 'happy hours'
• Yooz Achiever's Klub to reward the sales' overachievers
• Health, dental & vision insurance for the entire family starting your 1st full month
• Awesome work environment (brand-new open space, kitchen, free snacks, break room with TV and Wii games, a nice gym, etc.)
• Generous paid time off and paid holidays
• Great work-life balance
• Competitive base + uncapped commissions and accelerators
• Group life insurance
• Amazing quarterly team events and activities
• 401(k) plan with employer match