Manager, Digital Customer Success

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 35% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
Summary
The Manager, Digital Customer Success will be responsible for helping with the development of our digital program and supervising a team of individual contributors. In this role, you will provide guidance and support to your team, ensuring that they are equipped to lead their respective teams and implement our digital customer success program effectively. You’ll also ensure that your team will be the conduit connecting our customers growing in the cloud to Wiz's cutting-edge innovation and use cases. As the Manager, Digital Customer Success you will be a key player in driving the success of our digital initiatives. You will work closely with other departments to ensure that our digital program aligns with our overall business strategy. You will also be responsible for monitoring the performance of our digital program and making necessary adjustments to ensure that we are meeting our goals.
What you'll do:

• Assist customers in implementing custom integrations
• Ensure customers are maximizing their return on investment by implementing Wiz to achieve their security objectives
• Be a customer advocate regarding product roadmap and process improvements
• Forecasting on renewals, upsell and churn
• Identify risks and work with the account team to build a risk mitigation plan
• Proactively solve customer support requests and coordinate resolutions with engineering teams
• Develop a playbook of typical technical challenges faced by customers; as well as common objectives to appropriately solve their issues/concerns
• Hire, coach and manage a world class Customer Success team

What you'll bring:

• Ability to stay calm and manage clients even under adverse conditions
• Experience with online subscription / SaaS products is a must
• Proven track record of success in leading digital programs.
• Strategically driven; strong presentation skills required to deliver impactful QBRs
• Proven track record in managing enterprise customer relationships and delivering results
• Ability to quickly grasp and succinctly explain technological and business concepts
• 2+ years of experience in customer-centric teams such as Customer Success, Implementation, Engagement, Onboarding, or Business Development

If your experience is close but doesn’t fulfill all requirements, please apply. Wiz is on a mission to build a special company. To achieve our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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