Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
- Customer Success
- Scaled Customer Success Manager
- Content Customer Success Manager
- Partner Customer Success Manager
- Principal Customer Success Manager
- District Customer Success Manager
- Lead Customer Success Manager
- Works Customer Success Manager
- Customer Success Manager 35886
- Customer Success Manager
Some similar recruitments
Customer Success & Support Representative
Recruited by Sock Club 8 months ago
Address Austin, TX, United States
Customer Success Representative Jobs
Recruited by Blinq 8 months ago
Address Austin, TX, United States
Customer Success Manager, Onboarding
Recruited by Semrush 8 months ago
Address Dallas, TX, United States
Customer Success Manager - Houston
Recruited by Energy Aspects 8 months ago
Address Houston, TX, United States
Customer Success Manager Jobs
Recruited by Hope Squad 8 months ago
Address Dallas, TX, United States
Administrative Assistant - Ges East Customer Success
Recruited by Cisco 8 months ago
Address Richardson, TX, United States
Customer Success Manager, Nonprofit
Recruited by Canva 8 months ago
Address Austin, TX, United States
Customer Success Operations Manager
Recruited by Miro 8 months ago
Address Austin, TX, United States
Production Readiness Manager (Performance & Deployment Success Partner)
Recruited by Workday 9 months ago
Address , Atlanta
$85,200 - $127,800 a year
Customer Success Partner Jobs
Recruited by Confiz 9 months ago
Address Dallas, TX, United States
Customer Success Engineer, Ngfw
Recruited by Palo Alto Networks 9 months ago
Address , Plano
$142,800 - $231,000 a year
Director, Customer Success (Travel & Hospitality)
Recruited by Revenue Analytics 9 months ago
Address , Atlanta
Partner Success Manager Jobs
Recruited by Spot Insurance 9 months ago
Address Austin, TX, United States
Customer Success Manager Jobs
Recruited by Supply Wisdom 9 months ago
Address , Atlanta, Ga
Customer Success Manager - Modern Work & Security
Recruited by Microsoft 9 months ago
Address , Atlanta, Ga
$38.89 - $77.98 an hour
Sr. Director, Customer Success Management
Recruited by GE HealthCare 9 months ago
Address Colorado, United States
Customer Success Manager - South
Recruited by Wiz 9 months ago
Address Dallas, TX, United States
Customer Success Manager Jobs
Company | Mastercard |
Address | Colorado, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Technology, Information and Internet,Financial Services |
Expires | 2023-07-05 |
Posted at | 11 months ago |
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title
Customer Success Manager
SessionM, a Mastercard company, is looking for a truly exceptional and experienced Customer Success Manager that is passionate and driven, with strong communication & client service skills. This person will support the VP of Customer Success and work with our enterprise sales, product, data, and operations teams to provide the highest level of service to our top tier clients.
The CSM will focus on gaining trusted-partner status and driving SessionM solutions as core infrastructure with strategic accounts.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title
Customer Success Manager
SessionM, a Mastercard company, is looking for a truly exceptional and experienced Customer Success Manager that is passionate and driven, with strong communication & client service skills. This person will support the VP of Customer Success and work with our enterprise sales, product, data, and operations teams to provide the highest level of service to our top tier clients.
The CSM will focus on gaining trusted-partner status and driving SessionM solutions as core infrastructure with strategic accounts.
- Manage and report on the overall health of the client relationship to internal stakeholders at SessionM.
- Drive account growth by developing an understanding of SessionM and Mastercard products and services, aligning them to client needs, and making proposals and recommendations to clients on an ongoing basis.
- Manage the renewal process for recurring services and identify areas for upsell within the client’s organization.
- Work across internal departments to ensure that client expectations and requirements are clearly understood and deliverables are met.
- Ensure a smooth handoff from sales and supervise and represent the client during the onboarding process.
- Deliver quarterly business reviews with key client stakeholders.
- Drive platform adoption by ensuring the client has the correct training and knowledge of the SessionM platform.
- Ability to thrive in a fast-paced environment, handle a diverse workload, and meet aggressive deadlines
- 5+ years of client / customer success experience OR relevant client-side experience
- Team player who identifies closely with, and is passionately committed to, the achievement of the Company’s overall mission
- Understanding of the marketing technology ecosystem (specifically customer data, CRM, messaging and loyalty platforms)
- Cross functional player who is comfortable talking to topics related to marketing (both traditional and digital) data, strategy, CRM, loyalty, customer care and ops
- Retail, restaurant or travel and hospitality experience preferred.
- Ability to deliver solutions vs. issues to management and clients
- Experience with SaaS platforms preferred.
- Strong oral presentation skills and ability to assist in presentation development
- Must be confident and possess solid communication, listening, and interpersonal skills
- Comfortable working with data analysts and providing actionable insights and recommendations
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must
- Report any suspected information security violation or breach, and
- Ensure the confidentiality and integrity of the information being accessed;
- Abide by Mastercard’s security policies and practices;
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 8 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 8 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 8 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 8 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 8 months ago