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Distribution Coordinator - Iowa Lions Eye Bank
Company | University of Iowa |
Address | Iowa City, IA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Higher Education |
Expires | 2023-06-30 |
Posted at | 11 months ago |
The University of Iowa Hospitals and Clinics, Department of Ophthalmology & Visual Sciences – Iowa Lions Eye Bank is seeking a 100% Distribution Coordinator (PVA1; 4A). The Distribution Coordinator is responsible for the distribution of ocular tissue locally, nationally, and internationally and assisting in business development. This position oversees the daily receipt and distribution of tissue and carrying out activities to accomplish Iowa Lions Eye Bank’s annual business development goals. This position maintains and facilitates professional relationships with a variety of internal and external constituents, including interfacing with physicians and their staff, researchers, the ILEB processing manager and donor eligibility manager, Lions transporters, and research programs. This position facilitates relationships with researchers and maximizes tissue distribution for transplant and research.
- Participate in local, regional, or national projects as assigned.
- Coordinate tissue receipt and distribution with other eye banks.
- Assist in developing an evaluation process to gain feedback from constituents.
- Collect and record data in the event report system and other quality assurance systems.
- Assist in brand placement, market expansion, new user acquisition and increasing awareness of programs and services.
- Coordinate the donor distribution process
- Work with partners on business development opportunities.
- Identify customer needs; analyze and negotiate partnership opportunities.
- Customer Service
- Liaison with surgeons regarding medical history, surgery requests, and graft properties; provide suitable tissue offers.
- Analyze data and recommend program modifications.
- Provide education to customer staff.
- Complete special projects to increase organizational awareness as necessary.
- Assist in planning, implementing, and evaluating opportunities.
- May collect laboratory supplies and dry ice from BioChem stores on campus as necessary.
- Complete information in the donor record.
- May assist in retrieving surgical tissue samples at the Department of Ophthalmology as necessary.
- Determine suitability of tissue for a particular surgery.
- Serve as distribution on-call on a rotating basis (outside of daily scheduled hours).
- Coordinate tissue requirements, final properties, and logistics with end-user surgeons.
- Liaison with other eye banks, surgeons, and organizations
- Supervise packaging and distribution of tissue.
- Establish, maintain, and grow business and relationships.
- Ensure customer service issues are addressed promptly to resolve issue as well as participate in process improvement.
- Business Development
- Perform market research as directed to identify opportunities to meet customer needs.
- Research responsibilities.
- Develop working relationships with key decision makers regarding tissue ordering, needs, and criteria.
- Participate in preparation of scholarly presentations and publishing of data.
- Quality Assurance
- Assist in developing programs for assigned customers.
- Excellent written and verbal communication skills required including ability to compose communications and grammatically correct documents in a concise, logical and organized manner.
- Bachelor’s degree in Business Administration, Nursing or related field; or an equivalent combination of education and experience.
- 6 mo – 1 yr medical-related program experience.
- Proficient in computer software applications (Microsoft Office programs).
- Availability to serve as on-call outside of scheduled work hours on a rotating basis.
- Ability to travel overnight and/or outside of regular work hours for conferences or meetings with in-state surgeons.
- Ability to anticipate needs, problems and potential issues and use judgment, foresight and problem-solving skills to troubleshoot, recommend and implement solutions.
- Careful attention to detail and accuracy, strong organizational skills, ability to handle multiple tasks quickly and effectively, and proactively establish priorities and meet deadlines.
- Valid driver’s license and ability to meet the University of Iowa Driving Policy requirements.
- Experience in an academic medical center.
- Ability to be a self-starter, show initiative, and perform work independently.
- Ability to grow and develop business leads and customer relationships.
- Demonstrated track record of exceptional customer service, attention to detail, and multitasking skills.
- Ability to effectively manage conflict, be unafraid of addressing conflict, and engage in direct/open/honest communication with internal and external customers.
- Resume
- Cover Letter
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Classification Title: Clinical/Technical Specialist
- Work Modality Options: Hybrid within Iowa
- Pay Level: 4A
- Contact Email: [email protected]
- Organization: Healthcare
- Contact Name: Melissa Monhollon
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