Retail Bank Manager Iii

Are you looking for a great career opportunity that offers growth, an opportunity to support your local community? All while working in a team-oriented, family-like atmosphere? At Merchants & Marine Bank, we're committed to attracting and retaining talented employees who are committed to our core values of Community, Relationships and Personal Service.

Job Purpose

The Retail Bank Manager is responsible for all operational, compliance and customer experience initiatives within their assigned branch location and in accordance with the Banks established policies. The RBM reviews and implements policies and procedures as well as supervises activities of the Retail Bank Staff functions within the branch.

Duties and Responsibilities

• Conducts branch self-audits and supervises the compilation of all reports. Proactively works with RBOO to ensure branch audits are timely, accurate and within retail bank scope.
• Identifies opportunities and candidates for various bank products to enhance our overall customer relationships.
• Enhance banks brand awareness by being involved in civic and community activity.
• All other duties and responsibilities, as assigned, to support the Bank's mission and strategic objectives.
• Monitors teller cash outages and staff errors and manages excess outages or errors with appropriate action to comply with established bank expectations.
• Manage/supervise employees, responsible for coaching and leadership. This included being engaged in the interview, hiring and on-boarding of new employees process.
• Is proactively involved in developing and leading the branch staff in referral opportunities to bank business partners.
• Demonstrate professional behavior that supports team efforts and enhances team behavior, performance, and productivity.
• Ensures a consistent and positive customer experience including managing daily workflows, accuracy and timeliness for transactions and processing within the branch, ATM functionality and overdraft processing while adhering to established policies.
• Conduct regular Staff meetings for informational/motivational purposes.
• As determined by management may have personal loan production and business development goals (RBM III).
• Develop and lead sales initiatives to include effectively managing scorecard production.
• As determined by management where necessary, may possess certain predetermined lending authority as necessary to assist with consumer and small business lending (RB II/RBM III).
• Reviews and implements policies and procedures for all aspects of Branch Sales, Service and Operations.
• Proactively seeks business development opportunities within the market (RBM II/RBM III).
• Embrace company culture, core values and leads the retail team in knowing, training, and coaching to Retail Service Level Expectations (SLE).
• Ensures all retail-focused collateral material including brochures, posters, signage and other marketing material is current and consistent with Bank standards.
• Remains informed and comfortable with changes and product enhancements, sharing this information in weekly staff meetings that insure a consistent delivery throughout the Bank.

Qualifications

• Bachelors Degree in Finance, Business Administration or related field preferred. High school diploma or equivalent.
• Minimum 5 years banking experience with 2-3 years management experience.
• Proven leadership in sales and service.
• Must have excellent computer skills and be proficient in Microsoft Office products.
• Ability to work independently with strong time management, teamwork, organization, problem solving & project management skills.
• Demonstrated customer service, interpersonal, and communication skills.

Why Work for Us

By joining our team, you can expect opportunities to enhance personal skills as well as professional growth.

Benefits and Total Rewards

The well-being of our team members is important to building our strongest future. Our Benefits and Total Rewards program provides team members with a competitive benefits package that includes the following:

• Employee Assistance Program
• Telemedicine
• Tuition Assistance
• Medical, Vision, and Dental Insurance
• Retirement - 401k
• Term Life, AD&D and Disability Plan
• Paid Holidays (11)
• Fitness Center Reimbursement
• Paid time Off

For more information, contact [email protected].