ATHENS ADMINISTRATORS

POSITION SUMMARY

PRIMARY RESPONSIBILITIES

• Prepare comprehensive reports as required. Identify and communicate specific claim trends and account and/or policy issues to management.
• Fully evaluate losses, including expense budgeting and all available property limits (including sub-limits) to make recommendations and set proper reserves at appropriate levels for claims within and outside of client authority level. Demonstrate credibility with clients and other business professionals by discussing and explaining these recommendations.
• Large loss commercial claim handling and oversight experience. Facilitate communication between claimants, clients and brokers for resolution of claims.
• Be aware of insurance fraud and the internal and external requirements of notification/reporting of potential fraudulent matters.
• Possess familiarity with scoping, estimating and use of Xactimate and other valuation programs.
• Manage all processes requiring estimating, assessment, valuation and applicable depreciation. Include interpretation and evaluation of applicable insurance contracts in the assessment process.
• Superior customer service skills. Ability to recognize matters of urgency and act promptly and efficiently to address them.
• Keep the client involved in decision making as required and comply with escalation process for advance notification of serious losses.
• Within prescribed settlement authority, establish appropriate reserves for both indemnity and expense and conduct reviews on a regular basis to ensure reserve adequacy. In matters exceeding settlement authority, should have the ability to recommend a specific reserve range, based on industry experience and the specific evidence secured in a specific claim investigation.
• Participate in client meetings, status conferences, file reviews and fully comply with client instructions for all levels of communication and notification.
• Attend meetings and educational seminars for professional development.
• Exchange information with clients, claimants, insurance brokers, inspectors, producers and account managers.
• Ensure appropriateness of all payments.
• Coordinate and work with vendor services such as independent adjusting firms, contractors, consultants, forensic accountants, engineers, emergency repair, cleaning services and various replacement services to ensure prompt, equitable and appropriate resolution of all commercial property claims.
• Maintain required state licenses.
• Document and manage claims (i.e.: record statements, update diaries, write reports) from inception to closure.

ESSENTIAL POSITION REQUIREMENTS

• Reasoning ability, including problem-solving and analytical skills, i.e., proven ability to research and analyze facts, identify issues and make appropriate recommendations and solutions for resolution
• Maintain licenses and continuing education requirements in all states.
• Well-developed verbal and written communication skills with strong attention to detail
• Must possess a license from your domiciled (state you live in or designated home state) state and a minimum of one license in any of the following states: NY, TX or FL
  • Additional State Adjuster License(s) may be required within 180 days
• Additional State Adjuster License(s) may be required within 180 days
• Relies on extensive experience and judgment to plan and accomplish goals with a minimum 8-10 years complex/major property claims experience including proficiency in investigation and resolution of severe to major casualty claims
• Willingness to attend client meetings, when required
• Ability to manage multiple tasks simultaneously
• Experience with property and casualty insurance policies, insurance tort laws, codes and procedures
• Ability to type quickly, accurately and for prolonged periods
• AA/AS or BA/BS preferred but not required
• Ability to learn additional computer programs
• Ability to be trustworthy, dependable, and team-oriented for fellow employees and the organization
• High School Diploma or equivalent (GED) required for all positions
  • AA/AS or BA/BS preferred but not required
• Excellent organizational skills and ability to multi-task
• Occasional overnight or out of state travel may be required to attend client or loss specific site meetings
• Proficiency in investigation and resolution of moderate to major level property claims. Understands principals of co-insurance and replacement cost evaluations
• Negotiation skills
• Proficient in Microsoft Office Suite
  • Ability to learn additional computer programs
• Valid Driver’s license and availability for local travel
• Knowledge of contractual/policy law and commercial property insurance policies. Experience in reviewing Condo By-Laws and Condo Rules and Regulations
• Strong time management and project management skills

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