UTILITY DISCONNECT ANALYST

Starting wage:$15.00/hour with Performance-based tiers! Team average is currently $16.36!

Schedule:Full Time, Monday - Friday 8:00 AM -5:00 PM

Location:Remote

Overview

Disconnect Analysts research disconnect notices and work to restore utility services. Disconnected services often cause past due balances and sometimes collection invoices. You are responsible to collaborate with the appropriate party to resolve these issues and make necessary payments to re-establish utilities. Your efforts will foster client relations as their accounts remain active and in good-standing.

Responsibilities

• Coordinate with utility providers, collection agencies and team members to research disconnected accounts
• Medium phone usage-up to 40% of work day making outbound calls to providers.
• Prioritize urgent disconnect notices and resolve them quickly
• Scan disconnect notices and link them to the appropriate account in the Conservice database
• Make payments to restore utility services

Qualifications

• Clear and professional written and verbal communication
• Attention to detail
• Able to effectively manage time and prioritize workload
• Self motivated to find the “why” behind the problem and resolve the issue
• Able to develop collaborative relationships with team members
• Self-motivated to produce quality work

Education

• High school diploma, GED, or equivalent