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Director, Sales Operations Jobs

Company

Trusted
Address , Remote
Employment type FULL_TIME
Salary $151,000 - $219,000 a year
Expires 2023-06-19
Posted at 1 year ago
Job Description
What is Trusted Health?

Trusted, Inc. is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we’ve taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.

Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we’ve taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.

In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.

Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.

What we’re looking for

We’re looking for an experienced sales operator to support Trusted’s Revenue team as we continue to scale. Your mission will be to identify and implement the processes, resources, and data needed to optimize and scale the success of the team to achieve revenue and growth targets. As a key member of the Revenue organization, you’ll own and drive revenue operations, which includes new sales and upsell operations, reporting and analytics, and implementing and managing tools. You’ll partner with internal stakeholders to assess policies and develop sales incentive programs to increase productivity. We are looking for someone who is strategic, action-oriented, and passionate about process and efficiency. The ideal candidate is a self-starter and excited to build and scale operations in a fast-paced environment.

Your responsibilities

  • Identify tactics and resources for gathering competitive intelligence, including conducting client win/loss interviews
  • Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes
  • Lead the implementation and optimization of tools to drive operational efficiencies
  • Assist with on-boarding and training new sales hires
  • Partner with Marketing to develop and refine sales collateral (e.g., sell sheet, pitch deck, case studies, proposal template, contract template, etc.) and maintain content library
  • Lead internal processes such as monthly sales and client pipeline reviews
  • Drive data-driven decision making processes throughout the commercial organization
  • Support the sales team using Salesforce with process improvement, measurement, tracking and analytics
  • Support executive analyses and deliverables for internal, board, and investor stakeholders
  • Partner with Implementation to establish steps for ensuring new clients are transitioned smoothly into delivery
  • Develop and implement regular reporting of key performance metrics such as forecasting, funnel analysis, and market segmentation
  • Lead high priority commercial initiatives such as revenue process optimization
  • Define standard pricing methodology and process for deal reviews/pricing sign-off as needed

Who you are

  • Collaborative. You enjoy partnering with cross-functional teams to ensure a strong culture of winning and success. You have experience working with all levels of management and consulting with key business stakeholders, with an ability to influence for improved outcomes.
  • An effective communicator. You’re passionate about building trust and confidence with teammates and possess strong written and verbal communication skills with the ability to communicate complex issues clearly and succinctly.
  • An action oriented problem-solver with a strong attention to detail. You can quickly identify the specific information needed to clarify a situation or to make a decision, and can effectively digest information and feedback to identify and take action on both temporary and long-term solutions. You’re comfortable and confident iterating on ideas, processes, and foundations to drive efficiency.
  • A strategic planner and decision maker. You have the ability to analyze complex issues to develop relevant and realistic recommendations, action plans, and process improvements. You understand how actions and decisions impact key company measures and leadership objectives and can work cross-functionally to help make the right decisions to drive the best business results.

You have

  • 7+ years in a commercial, sales, or revenue operations role (SaaS preferred) with a proven track record of success
  • Strong interpersonal, verbal, and written communications
  • Advanced level proficiency with Salesforce, sales engagement, & BI tools

We offer

  • Employer-paid life insurance
  • Mindfulness and fitness reimbursement
  • Employer-sponsored 401k
  • Paid vacation & sick time, paid family leave, and flexible work hours
  • Employer-paid health insurance, vision, and dental
  • Monthly cell phone reimbursement
Trusted reasonably anticipates the salary range for this role to be $151,000 - $219,000 annually, plus equity. The final pay for this position will vary based on geographic location and candidate experience relative to what Trusted reasonably anticipates for this position. We are committed to transparency, and any compensation questions will be addressed early in our recruitment process.
#LI-Remote #LI-EK1

Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual’s race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email [email protected]; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.