Director, Sales Operations Jobs

Your responsibilities

• Identify tactics and resources for gathering competitive intelligence, including conducting client win/loss interviews
• Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes
• Lead the implementation and optimization of tools to drive operational efficiencies
• Assist with on-boarding and training new sales hires
• Partner with Marketing to develop and refine sales collateral (e.g., sell sheet, pitch deck, case studies, proposal template, contract template, etc.) and maintain content library
• Lead internal processes such as monthly sales and client pipeline reviews
• Drive data-driven decision making processes throughout the commercial organization
• Support the sales team using Salesforce with process improvement, measurement, tracking and analytics
• Support executive analyses and deliverables for internal, board, and investor stakeholders
• Partner with Implementation to establish steps for ensuring new clients are transitioned smoothly into delivery
• Develop and implement regular reporting of key performance metrics such as forecasting, funnel analysis, and market segmentation
• Lead high priority commercial initiatives such as revenue process optimization
• Define standard pricing methodology and process for deal reviews/pricing sign-off as needed

Who you are

• Collaborative. You enjoy partnering with cross-functional teams to ensure a strong culture of winning and success. You have experience working with all levels of management and consulting with key business stakeholders, with an ability to influence for improved outcomes.
• An effective communicator. You’re passionate about building trust and confidence with teammates and possess strong written and verbal communication skills with the ability to communicate complex issues clearly and succinctly.
• An action oriented problem-solver with a strong attention to detail. You can quickly identify the specific information needed to clarify a situation or to make a decision, and can effectively digest information and feedback to identify and take action on both temporary and long-term solutions. You’re comfortable and confident iterating on ideas, processes, and foundations to drive efficiency.
• A strategic planner and decision maker. You have the ability to analyze complex issues to develop relevant and realistic recommendations, action plans, and process improvements. You understand how actions and decisions impact key company measures and leadership objectives and can work cross-functionally to help make the right decisions to drive the best business results.

You have

• 7+ years in a commercial, sales, or revenue operations role (SaaS preferred) with a proven track record of success
• Strong interpersonal, verbal, and written communications
• Advanced level proficiency with Salesforce, sales engagement, & BI tools

We offer

• Employer-paid life insurance
• Mindfulness and fitness reimbursement
• Employer-sponsored 401k
• Paid vacation & sick time, paid family leave, and flexible work hours
• Employer-paid health insurance, vision, and dental
• Monthly cell phone reimbursement