Provider Operations - Director

A career within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Seek out different ways to use current and relevant technological advances.
• Drive and take ownership for developing networks that help deliver what is best for stakeholders.
• Arrange appropriate assignments and experiences to support others' learning and development.
• Offer a global perspective in stakeholder discussions and when shaping solutions/recommendations.
• Deploy methods to keep up with, and stay ahead of, new developments and ideas.
• Uphold the firm's code of ethics and business conduct.
• Analyse marketplace trends - economical, social, cultural, technological - to identify opportunities and create value propositions.
• Proactively manage stakeholders to create positive outcomes for all parties.

Basic Qualifications:
Minimum Degree Required:
Bachelor Degree
Minimum Years of Experience:
10 year(s) of relevant experience in healthcare provider operations consulting or similar experience within a health care system.
Preferred Qualifications:
Degree Preferred:
Master Degree

Preferred Knowledge/Skills:

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts, identifying and addressing client needs:

• Implementing initiatives aimed at improving healthcare provider operations and/or reducing cost;
• Understanding quality reporting requirements;
• Assessing healthcare provider workforce and implementing techniques to increase productivity;
• Providing healthcare provider operations subject matter specialization in clients engagements related to improving the efficiency of healthcare provider organizations, as well as identifying strategic opportunities for growth;
• Managing client engagements or healthcare operations leadership and producing solutions;
• Assisting organizations with strategic healthcare provider initiatives; and,
• Optimizing staffing models and effectively deploy the right mix of skill sets to match demand;
• Assessing healthcare provider policies and procedures;
• Assessment of healthcare provider operating models, including strategy, capabilities, operational performance and governance models;
• Understanding of key operational and financial drivers of success within a healthcare Provider organization;
• Using data analytics to identify opportunities and solutions and engaging clinicians in driving sustainable cultural and organizational change.
• Understanding the latest industry trends and regulatory changes, and their impact to organizations;
• Benchmarking to compare healthcare provider performance and costs to leading practice, including operational results, productivity, and quality metrics;

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts, identifying and addressing client needs:

• Building and maintaining networks of client relationships;
• Communicating value propositions and articulating overall impact of proposed actions;
• Supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation;
• Utilizing applications such as Microsoft Office Suite or Google Tools to create proposals for prospective clients and deliverables for existing clients;
• Designing and developing data analysis and analytical tools to identify opportunities and build cases for change;
• Developing rapport with client clinical leadership;
• Leading collaborative design sessions with cross-functional client stakeholders, including clinicians, to identify opportunities for improvement in operations;
• Understanding of core provider healthcare systems (including ERP and EHR technologies); and,
• Answering questions and providing direction to less experienced staff; - Coaching staff including providing timely meaningful written and verbal feedback and developing, writing, presenting and facilitating discussions on strategy to all levels of industry audiences, clients and internal staff and management;
• Effectively communicating with client leaders and clinicians to build an atmosphere of trust and solicit active participation in initiatives;
• Having experience with common business and data tools (including Microsoft Office Suite, Google Tools, Alytrx, Tableau).
• Preparing and/or coordinating complex written and verbal materials;
• Managing resource requirements, project workflows, budgets, billing and collections;

Learn more about how we work: https://pwc.to/how-we-work
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
For positions in Albany (NY), California, Colorado, Nevada, New York City, Washington State, or Westchester County (NY), please visit the following link for pay range information: https://pwc.to/payrange-v1-advisorydirector
#LI-Remote