Director, Operations Jobs

Company Name: Navient Solutions, LLC
Position Title: Director, Operations
Location: 123 S. Justison Street, Suite 300, Wilmington DE 19801
Summary of Duties: Manages the operations, training, planning and strategic direction to support business objectives for the Xtend Healthcare Insurance line of business. Improves performance and revenue for Xtend insurance operations by improving processes, conversion rates, and contribution while maintaining optimum service levels and quality. Supports new inbound and outbound collection for government and non-government insurance accounts. Creates and maintains operations requirements and manages the servicing center. Interfaces directly with insurance call center outsource partners and suppliers and collaborate with internal business teams to manage growth plans. Recommends, develops, and implements operational plans and policies to ensure attainment of near term performance targets as well as long-term strategic business objectives. Optimizes performance and effectively assists as appropriate to obtain new talent within the service center. Oversees the generation of comprehensive reporting and analysis tools, including performance metrics and productivity reports with long term trending models to support business decisions and strategic direction. Duties may be performed remotely.
Qualifications: Bachelor’s degree in Business Administration, Marketing, Management, or closely-related field, and seven (7) years’ experience in insurance operations or closely-related field. Employer will also accept a Master’s degree in Business Administration, Marketing, Management, or closely-related field and five (5) years’ experience in insurance operations or closely-related field. Three (3) years’ experience with: Creating and managing budgets for client contracts including establishing key performance indicators; Contract start-up including determining staffing, client relations, marketing, and policies and procedures for new contracts; Medical billing and electronic medical record systems; Supervising and leading large teams of over 50 employees both locally and remotely; Leading complex projects for senior and executive management, including revenue outsourcing of hospital business office operations; Financial and analytical modeling and analysis, including Tableau, Excel, and other client provided tools; and Healthcare insurance operation including patient access, billing, patient accounting, imaging, process flow development, eligibility, and reporting systems supporting revenue cycle functions.