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Director Of Product And Customer Experience Jobs

Director Of Sales, Customer Experience
By Opendoor At United States
We Offer The Following Benefits And Perks
Hire and lead a national team of Experience Partners. Influence the recruiting, hiring, onboarding, and retention.
Act as a champion for the seller and buyer experience.
Own performance for Experience Partners across the entire company, communicating and reporting to executives on business unit performance.
Protect and grow our core customer experience and brand loyalty metrics.
Identify and improve operational gaps negatively impacting customer experience and work cross-functionally to correct them.
Director Of Customer Experience
By JBC At El Segundo, CA, United States
Must have 5+ years of Customer Experience and management experience in a direct-to-consumer environment
Manage Customer Experience Department activity and performance
Oversee the Customer Experience Department, including onboarding, training/development, and scheduling
Define and implement Customer Experience training programming
Support customers by providing a world-class customer experience, anticipating their needs and providing simple and supportive guidance
Strong written and verbal communication skills
Director Of Customer Experience
By GreenLight Biosciences At Triangle, NC, United States
Executes credits/rebills in close association with Finance and Inventory Management groups
Experience working with all levels of management and with key business stakeholders.
Assist with creation of sales and invoice management systems (CRM) and processes
Work with sales and other internal actors to create after sales service processes and systems and manage such
Propose and manage incentive programs and fulfillment options
Minimum of 10 years agrochemical experience in a similar position
Director Of Customer Experience
By PathAI At Memphis, TN, United States
Experience setting strategic plans, improving processes and change management
Computer proficiency, strong typing and data entry skills, demonstrated attention to detail and excellent organizational skills.
Ability to learn and use laboratory management systems.
Drive broader product adoption, customer outcomes and customer experience through optimized service processes
Operate in compliance with all regulatory requirements and company policies.
Ideally, experience launching new technologies or innovations in client service / laboratories.
Director Of Customer Experience, Americas
By monday.com At New York, United States
Stay up-to-date on industry trends, and best practices in customer experience
Proven professional with 6+ years of experience as a Customer Experience / Support leader in an Enterprise SaaS environment
Outstanding facilitation, brainstorming and collaboration skills
Skilled in providing purposeful leadership and clear sense of direction to cross-functional and virtual teams in a scaling environment
Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
Director of Customer Experience, Americas
Director, Emerging Experience And Community Product Activation
By Google At New York, NY, United States
Bachelor's degree or equivalent practical experience.
15 years of business experience, including experience managing cross-functional and global teams in the technology, Internet, or media industries.
8 years of experience managing teams.
Experience working with Product/Engineering teams to build experiences for all users.
Experience interacting with C-level executives.
Knowledge of YouTube Product/Tech, large partners and creator ecosystem, YouTube ad sales, or scaled service and support operations.
Product Manager, 2+ Years Of Experience
By Snap Inc. At New York, United States
Skilled in concise communication and influencing outcomes
Knowledge of product-oriented quantitative analysis, including statistical analysis
BS/BA degree or equivalent years of experience
2+ years of experience building and shipping products at a consumer or advertising technology company
Hands on experience across the entire product lifecycle including: defining product needs, prioritization, pre/post-launch execution
Prioritize features, build roadmaps, and partner with cross-functional teams to achieve goals.
Director Of Product, Seller Experience
By eBay At San Jose, CA, United States

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and ...

Assistant Manager, Ecommerce Product And Customer Experience (Remote)
By Loews Hotels & Co At Nashville, TN, United States
Experience working with custom and off-the-shelf Content Management Systems
Project and product management certifications
Project management software experience (MS Project or equivalent)
Please note that this is a fully remote role and location flexibility is offered for this position.**
Manages prioritization, can meet deadlines, and be flexible based on business requirements
Pitch, build, and test website functionality and tools to increase site performance, user experience, and overall revenue
Director Of Training, Customer Experience
By ŌURA At San Francisco, CA, United States
Strong project management skills and the ability to manage multiple projects simultaneously
Experience with learning management systems (LMS) and other learning technologies
Bachelor's degree or equivalent experience
8+ years of relevant experience
Experience as a leader in a global organization is preferred but not required
Strong knowledge of instructional design principles and adult learning theories
Product Manager, 4+ Years Of Experience
By Snap Inc. At Los Angeles, CA, United States
Skilled in interpersonal communication, relationship management, and organization
Knowledge of product-oriented quantitative analysis, including statistical analysis
BS/BA degree or equivalent years of experience
4+ years of experience building and shipping products at a consumer or advertising technology company
Hands on experience across the entire product lifecycle including: defining product needs, prioritization, pre/post-launch execution
Prioritize features, build roadmaps, and partner with cross-functional teams to achieve goals.
Product Manager, 8+ Years Of Experience
By Snap Inc. At San Francisco, CA, United States
Ability to collaborate with engineers, designers, product managers, data scientists, and other cross-functional teams
Skilled in clear and concise communication across a matrix organization
Knowledge of product-oriented quantitative analysis, including statistical analysis
BS/BA degree or equivalent years of experience
8+ years of experience building and shipping products at a consumer or advertising technology company
Hands on experience across the entire product lifecycle including: defining product needs, prioritization, pre/post-launch execution
Product Manager, 5+ Years Of Experience
By Snap Inc. At Los Angeles, CA, United States
Ability to collaborate with engineers, designers, product managers, data scientists, and other cross-functional teams
Skilled in clear and concise communication across a matrix organization
Knowledge of product-oriented quantitative analysis, including statistical analysis
BS/BA degree or equivalent years of experience
5+ years of experience building and shipping products at a consumer or advertising technology company
Hands on experience across the entire product lifecycle including: defining product needs, prioritization, pre/post-launch execution
Director Of Customer Experience
By Hello Innovation At Detroit, MI, United States
You’re human-centered to the core. You truly understand people and are fueled to deliver experiences tailored to suit their needs.
Top of market pay. Along with a full benefits package including health, dental and 401k.
You’re up for the challenge. When others want to run for the hills, you want to dive deeper.
Build high-performance, customer-centric service teams by recruiting, training and developing rock-star customer care and technical support representatives.
Plus many more. Additional perks include daily catered lunches, team activities, paid holidays and vacation time, bonuses and much more.
Director Of Customer Experience
By Westcott Homes At Kirkland, WA, United States
Gather feedback from homebuyers through direct communications and surveys to learn about the experience through their eyes.
To lead the development, implementation, staffing, and management of
Create company wide goals to improve customer experience.
Build systems, processes, feedback loops within company and trades to streamline the customer experience across all departments.
Work with company department to identify, collaborate, and address systemic issues affecting customer experience.
best of class service experience
Director Of Customer Experience, Service Oklahoma (Sok)
By State of Oklahoma At Oklahoma City, OK, United States
Superior managerial and diplomacy skills.
Champion opportunities to consistently Improve the Service Oklahoma experience
Aligning customer experience strategies with marketing initiatives and informing customers about new product features and functionalities.
Identifying customer needs and taking proactive steps to maintain positive experiences.
5+ years of progressive experience in customer service, customer relations, or customer experience design
Superior verbal and written communication and interpersonal skills.
Director Of Customer Experience
By FINESSE At Los Angeles, CA, United States
Be the voice of the customer at FINESSE - tracking customer sentiment, understanding pain points, and developing plan to improve experience
Establish and evangelize standards and best practices to ensure the best customer experiences possible
Senior leadership experience in a consumer customer support environment
Experience navigating voice, email, social media and chat customer care channels
Experience building a top-notch customer support function & team from scratch - with a deep understanding of building implementable processes
Direct experience with implementing technology transformation initiatives
Director Of Customer Experience
By StartupTAP At California, United States
10+ years of industry experience with 5+ years of CX management/leadership experience
Collaborate with cross-functional teams to develop the overall customer experience strategy for customers throughout various stages
Utilize customer insights and data to systematize recommendations that will drive best-in-class customer experience
Experience managing CX teams in a fast-paced environment
Strong analytical skills and acumen
Experience with CSAT, NPS, etc.
Director Of Product And Deployment, Ncontrol
By Nanotronics At Brooklyn, NY, United States
Strong team management and leadership skills
Ability to develop product and marketing strategies and effectively communicate recommendations to executive management
Create and deliver product demos to illustrate product capabilities, differentiators, and benefits for practitioners
Direct exposure to C-level management
10+ years of solid technical background with understanding and/or hands-on experience in product development and promoting new or existing products
Demonstrate and communicate the capabilities of Nanotronics products to prospective customers
Director Of Marketing & Customer Experience(Industrial) Remote
By TE Connectivity At United States
Previous influence management experience is required.
Excellent interpersonal, organizational, leadership and project management skills.
Strong reporting and analytics skills with ability to synthesize complex data points into simple, business-focused recommendations. Experience working with external agencies.
Guide and collaborate on the implementation of new capabilities and digital services (including tech stack) to ensure successful adoption.
10+ years’ experience in B2B Strategic Marketing, CX or digital marketing.
Experience across multiple commercial functions directly or through significant influence initiatives.

Are you a customer-focused leader looking to make a real impact? We’re looking for a Director of Product and Customer Experience to join our team and help us create an exceptional customer experience. You’ll be responsible for driving product innovation and customer engagement, while ensuring our products and services meet the highest standards of quality. If you’re passionate about creating a customer-centric culture and have a proven track record of success, we want to hear from you!

Overview:

The Director of Product and Customer Experience is responsible for developing and executing strategies to ensure customer satisfaction and product success. This role requires a deep understanding of customer needs, product development, and customer experience management. The Director of Product and Customer Experience will work closely with the product team, customer service team, and other stakeholders to ensure that the customer experience is optimized and that the product meets customer needs.

Detailed Job Description:

The Director of Product and Customer Experience will be responsible for developing and executing strategies to ensure customer satisfaction and product success. This role requires a deep understanding of customer needs, product development, and customer experience management. The Director of Product and Customer Experience will work closely with the product team, customer service team, and other stakeholders to ensure that the customer experience is optimized and that the product meets customer needs. The Director of Product and Customer Experience will be responsible for developing and executing customer experience strategies, including customer feedback, customer segmentation, customer journey mapping, customer service, and product development. The Director of Product and Customer Experience will also be responsible for developing and executing product strategies, including product roadmap, product launch, product pricing, and product marketing.

What is Director Of Product And Customer Experience Job Skills Required?

• Strong customer service and customer experience management skills
• Excellent communication and interpersonal skills
• Ability to analyze customer feedback and develop strategies to improve customer experience
• Knowledge of product development and product management
• Ability to develop and execute product strategies
• Knowledge of customer segmentation and customer journey mapping
• Ability to manage multiple projects and prioritize tasks
• Strong problem-solving and decision-making skills
• Ability to work independently and as part of a team

What is Director Of Product And Customer Experience Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer experience management, product development, or related field
• Experience in customer segmentation and customer journey mapping
• Experience in product management and product development
• Experience in customer service and customer feedback
• Experience in product marketing and product launch

What is Director Of Product And Customer Experience Job Knowledge?

• Knowledge of customer experience management and customer service
• Knowledge of product development and product management
• Knowledge of customer segmentation and customer journey mapping
• Knowledge of product marketing and product launch
• Knowledge of customer feedback and customer service

What is Director Of Product And Customer Experience Job Experience?

• 5+ years of experience in customer experience management, product development, or related field
• Experience in customer segmentation and customer