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Director Of Client Experience Jobs

Director, Client Experience And Client Experience Associate
By TAI (The Original Insurtech) At United States

Role can be located in either the US or Canada

Sr Director Of Client Experience
By Engage Partners Inc. At United States
Must have led an Account management Team before
· Advocates for the client with Product Management to drive product simplification for our customers
Manages budget and participates actively in the annual budgeting and periodic forecasting activities
REMOTE- Must live on East Coast or in MID WEST
Managing a Team of 10-12 Account Managers
· Ensures long term client satisfaction and retention. Manages client satisfaction survey delivery and feedback review.
Director, Experience Of Care
By Bon Secours Mercy Health At Cincinnati Metropolitan Area, United States
Plan and lead change (change management)
Deploys system experience of care strategies, tactics, and behaviors in their market
Provides experience of care support across departments and disciplines
Collaborates with facility leadership to help drive performance improvement efforts for experience of care
Participates in system experience of care committees and workgroups to collaborate on system experience of care strategies and initiatives
Collaborates with system experience of care colleagues on best practices
Director Of Business Insights, Client Experience
By FIS At United States
Bachelor’s degree in business administration, finance, computer science, or information systems or the equivalent combination of education, training, or work experience.
Plans, manages, and controls the activities of a team that provides operational support for a business segment, group, or team.
10 + years of relevant experience supporting Business Insights and analytics in a leadership capacity
Strong presentation and communication skills
Advises business groups by providing strategic direction to initiative prioritization, integration, and resource application.
Ensures that policies and procedures align with corporate vision.
Director Of Experience Design
By Aquent At Bethesda, MD, United States
Demonstrating and Applying Discipline Knowledge:
Direct and approve user experience design execution
Be a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpoints
Successfully manages multiple tracks of work simultaneously
Ability to manage one or more direct reports
Works and leads independently with minimal supervision, but knows when issues should be escalated to the manager.
Director, Client Experience Jobs
By Assembly Global At Los Angeles, CA, United States
Connect the dots across multiple campaigns or accounts to continually tighten up recommendations that incorporate client/senior management feedback
Experience planning and executing across all media channels, traditional/linear and digital
Deep knowledge of performance media, audience strategy creation/application using syndication resource tools (i.e., MRI, Forrester, YouGov, Comscore), and marketing technology landscape
Business intelligence and competitive reporting knowledge/tool familiarity (i.e., Kantar, Nielsen) and narrative crafting
Lead media team in developing strategy/media plans that answer to the client’s business objectives
Communicate effectively with activation, sales, and internal team members to ensure direction is clear to minimize confusion
Director, Client Experience Jobs
By Datavant At United States
Strong interpersonal skills and a collaborative management style.
Project management / Six Sigma / PMP / LEAN certifications in continuous improvement methodology.
Knowledge of risk management or proven ability to learn challenging new topics quickly.
Lead 5-8 account managers to ensure the client experience is outstanding and that all meeting formats, communication, and reporting are consistent.
Proven service delivery experience related to software and services.
Experience working with Health Plans (preferred).
Director Of Digital Experience
By FleetPride At Washington, United States
Extraordinary collaboration skills; experience managing site user experience in a fast-paced environment, a strong plus
Develop and evolve a long term 360-view Digital Experience (CX) strategy for customers, associates, and stakeholders
Bachelor degree or equivalent experience in eCommerce or related field
8+ years within e-commerce; B2B channel experience a plus
Extensive experience in digital platforms like Salesforce B2B Commerce
Experience in agile development environment with the use of Jira or similar agile dev product tools
Director Of Client & Retail Experience
By Milk Makeup At New York, United States
Well-developed organisational and time management skills. Ability to set priorities and meet reasonable deadlines consistently.
Great project management ability – organised and detail-oriented with a capacity to thrive in a fast-paced, team-oriented, deadline-driven environment.
Lead Education and Events team to develop product training programs for our own team and retail partner teams.
Actively seek feedback from stakeholders (e.g.brand and retailers) and prioritize the need to identify and develop the capabilities within the team.
Work experience in field + commercial sales and marketing in domestic and global organisations, specifically within the beauty and cosmetics industries
Significant experience working with both pure play and onmi channel retailers
Director Of Digital Experience
By MICA Consulting Group At Boston, MA, United States
10+ years’ experience in user-experience, visual interface design and/or product management
In-depth knowledge of Photoshop, InDesign, Illustrator, and Microsoft Office; Experience with Sketch and InVision.
Manage agency partners in alignment brand standards and experience vision
Develop cohesive design and experience throughout our digital ecosystem, guiding and mentoring others as needed
Manage in-house team of digital designers and content strategists
Raise the capacity, skills and quality of user-centered design
Assistant Director – Enterprise Client Experience
By Northwestern Mutual At Milwaukee, WI, United States
Bachelor’s degree in Marketing, Social Sciences, Mathematics, or related field, or equivalent combination of education and experience
Skilled at understanding business problems and driving towards recommendations or insights using both quantitative and qualitative data analysis
Experience packaging and delivering stories in PowerPoint
Share results and / or insights visually
Coordinate with external (vendor) and internal service partners, where applicable
Proficient in Excel, SPSS, SQL, R, or other prominent data visualization / analysis tools
Director Of Marketing With Hubspot Experience
By NorthPoint Search Group At Kennesaw, GA, United States
Advanced experience with Lead/nurturing campaigns, Graphic Design, HubSpot
Open to wearing "many hats"
Implement marketing strategy with ownership of lead development campaigns through HubSpot
Work with a team member mentality
Director Of Client Services
By Brya Inc. At Connecticut, United States
This role will be full-time and can grow to a national leadership position.
● Building processes for responding to client requests and coordinating end-to-end solutions;
● Defining strategy and processes to help scale to multiple cities.
Director Of Client Services
By GemHarvest Executive Recruiting At San Francisco, CA, United States
Track record of superior client services skills, attention to detail, and time management
Provide excellent client experience for ultra-high net worth clients
Competitive compensation package including significant base salary, benefits, and bonuses
7+ years Financial Services, preferably RIA experience working with UHNW clients
Bachelor’s degree in Business, Finance, or a related field
Knowledge of Fidelity and Schwab custodial platforms a plus
Director Of Client Services
By Sky Search Partners At Dallas-Fort Worth Metroplex, United States
Consistent meeting with client’s management, and executive management, to maintain alignment and to monitorperformance
Manage team of Account Managers, their goals, KPIs, daily activities and align to reach company goals
Deep and wide industry knowledge and “plug and play” access and relationships
Knowledge and access to “vendor friendly” accounts and programs
Strategic leader, able to see end goals and work back from that to manage and monitor daily activities
Strategically analyzes and partners with senior leadership on key relationships and accounts to focus on
Director Of Client Operations
By PREMISE HEALTH At , Brentwood, 37027, Tn
Demonstrated experience with medical information management systems
Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc.
Oversees the management of up to 15 health centers with multiple lines of service.
Demonstrated process or efficiency management.
Demonstrates the ability to effectively manage complex multiple lines of service and clients.
Builds talent to proactively manage additional LOS.
Account Director, Client Experience
By Powell Tate At Washington, DC, United States
Participate in agency initiatives to build culture and engagement; participate in dedicated task forces based on experience, interests and expertise
Experience working closely with several types of teams including creative, strategy, media planning and public affairs
Ability to manage multiple projects at various stages simultaneously
Excellent writing skills across longer form content and ability to create effective PowerPoint presentations
Design and implement purpose/social impact/sustainability campaigns on behalf of corporate, brand and nonprofit clients
BA or BS in Communications or related degree
Director Of Employer Experience
By ActivateWork At Denver, CO, United States
Is detail-oriented, with exceptional organizational and time management skills.
Establish service levels and requirements for the Employer Experience team.
Experience consulting / advising clients, including experience presenting to senior executives (C-Level), operational managers, and both technical and non-technical staff.
Establish performance metrics and manage sales team, account managers and apprenticeship managers.
Develop and implement training and quality assurance programs for new hires and experienced employees.
Consistently deliver great end-to-end customer experience across stages, channels, and touchpoints in the customer journey.
Sr. Director Of Client Relationships
By Arrowmac At New York City Metropolitan Area, United States
Strong new business experience in market research/consumer insights – loves the chase and closing the deal.
People who are big thinkers and translate data (of all kinds) into actionable outcomes for our clients.
People who stay on top of the most innovative approaches to research and understand when to use them and when not.
Build new pipeline of promising, brand direct clients across core industry verticals.
Build and maintain client relationships to ensure client renewals and new opportunities.
Be responsible for the sales cycle from first inquiry to close to final delivery.
Director Of Operations-Must Have Experience In The Beauty Industry
By Carrie Rikon & Associates, LLC At New York, NY, United States
Demonstrate success in persuasion, influence and negotiation skills
Minimum 5 years of relevant business experience within Manufacturing or Supply Chain
Ability to manage in complex situation often needing to deliver innovative results
Possess strong organizational skills with the ability to prioritize, handle multiple tasks, and work independently
Demonstrate professional judgment and sound decision-making skills
Set and maintain global inventory parameters for global managed stock positions

Are you an experienced leader with a passion for creating exceptional customer experiences? We are looking for a Director of Client Experience to join our team and lead our efforts to provide the best possible customer service. You will be responsible for developing and executing strategies to ensure our clients receive the highest quality of service and satisfaction. If you are a creative problem-solver with a commitment to excellence, we want to hear from you!

Overview:

The Director of Client Experience is responsible for ensuring that clients have a positive experience with the company. This position requires a strong understanding of customer service, client relations, and business operations. The Director of Client Experience will be responsible for developing and implementing strategies to improve customer service, client relations, and business operations.

Detailed Job Description:

The Director of Client Experience is responsible for developing and implementing strategies to improve customer service, client relations, and business operations. This position requires a strong understanding of customer service, client relations, and business operations. The Director of Client Experience will be responsible for developing and implementing strategies to improve customer service, client relations, and business operations. The Director of Client Experience will also be responsible for creating and maintaining customer service standards, developing customer service policies and procedures, and monitoring customer service performance. The Director of Client Experience will also be responsible for developing and implementing strategies to improve customer service, client relations, and business operations.

What is Director Of Client Experience Job Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to manage multiple projects and prioritize tasks
• Ability to work independently and as part of a team
• Excellent problem-solving skills
• Knowledge of customer service principles and practices
• Knowledge of business operations
• Knowledge of client relations

What is Director Of Client Experience Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• 5+ years of experience in customer service, client relations, or business operations
• Proven track record of developing and implementing customer service strategies
• Experience in developing customer service policies and procedures
• Experience in monitoring customer service performance

What is Director Of Client Experience Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of business operations
• Knowledge of client relations
• Knowledge of customer service strategies

What is Director Of Client Experience Job Experience?

• 5+ years of experience in customer service, client relations, or business operations
• Proven track record of developing and implementing customer service strategies
• Experience in developing customer service policies and procedures
• Experience in monitoring customer service performance

What is Director Of Client Experience Job Responsibilities?

• Develop and implement strategies to improve customer service, client relations, and business operations
• Create and maintain customer service standards
• Develop customer service policies and procedures
• Monitor customer service performance
• Respond to customer inquiries and complaints
• Analyze customer feedback and develop strategies to improve customer service
• Develop and implement strategies to improve customer service, client relations