Director, Human Resources (Clinical)

The Director of Human Resources is responsible for partnering with business leaders to ensure the development and delivery of strategic HR processes and tactical solutions to support business development, team member acquisition, engagement, development and retention, and overall organizational effectiveness.

Essential Duties / Responsibilities:

•Acts as a key advisor to Vice President, Project Directors, and senior leadership team. Participates on leadership team for the development and execution of business strategies and goals.

•Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.

•Develops organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives.

•Directs recruitment, staffing and onboarding to attract a talented, diverse workforce and ensure compliance with MAXIMUS policies, federal and state laws including USDOL, EEOC, OFCCP and NYSDOL.

•Manages human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.

•Develops human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.

•Implements human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations.

•Accomplishes special project results by identifying and clarifying issues and priorities, communicating and coordinating requirements, expediting fulfillment, evaluating milestone accomplishments, evaluating optional courses of action, and changing assumptions and direction.

•Leads compensation processes for internal equity, external competitiveness and differentiation through pay for performance including Focal Point and Bonus programs.

•Participates in the development and administration of benefits programs, compliance initiatives, HRIS and reporting functions.

•Develops and implements communication programs designed to engage the workforce to focus on key strategies and priorities.

•Develops and implements employee relations, performance management and succession plans for organizational effectiveness. Coaches and counsels leadership on policy matters and investigates and advises on compliance issues. Leads separation process.

•Leads employee health and safety processes for positive outcomes and oversees compliance with OSHA, Workers’ Comp and Disability programs.

•Manages Human Resources Team to meet and exceed organizational objectives. Utilize competency-based models to develop, evaluate and compensate Human Resources staff.

•Identify, develop, and analyze critical employee information reports to identify employee related trends and solutions important in achieving business goals.

•Ensures the accuracy of Workday, iCIMS and other human resources tools by working closely with corporate Human Resources.

•Updates job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.

•Identifies critical human resource and organizational issues and takes appropriate actions to develop and implement solutions.

•Responsible for adhering to established safety standards.

•Meets all standards established for this position as outlined in the attached performance criteria.

•Perform other duties as may be assigned by management.

Requirements:

•Bachelor’s degree from an accredited college or university or equivalent experience

•Advanced degree preferred. Preferred field of study in human resources, management, or organizational development.

•10 years of related human resources experience

•10 years of leadership/management experience

•5-10 years of experience working with clinical based programs preferred

•5-10 years of experience working in a call center-based environment preferred

•5-10 years of experience working with companies that engage in telecommuting programs preferred

•5-10 years of experience working directly with Clinical Managed Service Providers and utilizing as a staffing partner model.

•Ability to work in a team environment, problem solving at both the management and employee levels, multi-tasking, setting priorities and ability to work under pressure in a fast-paced environment

•Ability to establish strong relationships with management and influence same to take action on human resources initiatives

•Fundamental understanding of business acumen and financial terms, processes, and objectives

•Strong analytical, writing and communication skills required

•Solid communication and interpersonal skills

•Proficient in Microsoft Office Suite

•SPHR or PHR Certification preferred